Question about Kenmore 24 in. 15932 Built-in Dishwasher
My Sears Kenmore Elite stainless steel tall tub dishwasher (bought in June 2004) caught on fire today. Luckily my son smelled the smoke and alerted the rest of the family who had just gone to bed. FLAMES and smoke were shooting out of the control panel/handle section. The front of the dishwasher is charred. My entire house smells like an electrical fire. I checked my serial number and it is NOT under the recall. As I always keep receipts for all appliances, I found a service receipt for a repair done two months after I bought the dishwasher - - the motor had died and was replaced. THE REPLACED MOTOR falls under the recall, and this is what probably caused the fire. I will no longer purchase SEARS appliances. This was supposed to be their top of the line dishwasher! The motor died after 2 mos and then the unit was on fire less than five years later! I will be researching new brand names. Whirlpool and Sears are history for me.
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Posted on Jan 02, 2017
Sorry to hear of your plight. My advice is to ask for a new machine under the lemon law since they cannot get it fixed. You can also try calling Whirlpool who is the manufacturer but they are likely to tell you to work with Sears. They were out under warranty and it has not remained fixed so the warranty should carry through since you called for service while still in warranty. I feel for the tech because it is frustrating to have a problem that you cannot find a cure for be the tech should also have escalated it to the tech support line for resolution. (I was a Sears tech for 21 years)
Posted on Sep 15, 2009
You may want to contact Sears to see if there was a recall on your model dishwasher. There were problems with the door assemblies on some model dishwashers that were caused by the rinse agent leaking into the wire harness of the door. Over time the rinse agent would corrode the wire insulation causing the units to catch fire in some cases. The fix was a free inner door and wiring harness upgrade kit from the manufacturer. Here is a link you can refer to that may offer some assistance:
Although I did not see your model number listed, you may want to call the Consumer Product Safety Commission number listed at the bottom of the page and report this incident.
I hope this offers some assistance to you.
Posted on Sep 17, 2009
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