Question about Maytag Neptune MAH5500B Front Load Washer

3 Answers

Wont spin or drain

Washer will not spin or drain

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  • richard_ross Jul 13, 2008

    won't drain

  • avrjohn Jul 26, 2008

    Neptune front loading Washer will not spin. I have replaced 3 NTE 5657 Triak and a new R-11 but still has the problem. I replaced the wax motor last year. The door does lock, and the light for power and door lock light .

  • waynedw Sep 29, 2008

    MAH4000 Front Load Neptune. I thought my problem was the wax motor so I replaced it. Circut board is fine but still have water in tub after cycle and it appears not to spin. Wondering if my pump may be clogged. How do you check the drain? where is the filter, drain, pump. etc. Wayne

  • Anonymous Feb 04, 2009

    I have the same problem, not sure if we have the same model. For us it is the pump itself, we must take the pump apart, only 3-4 screws very easy and you will find yourself a slightly bent coin or something similiar. This causes our washer to pull ND codes for not draining and it will stop at 8-9 minutes left.
    To get the pump off try and turn off water and unplug washer, bucket bail the water out of the machine, have towels and low bucket/container on hand, undo the 3 bolts with a socket, more water may come out of the drainage hose becareful. Next disconnect the hoses from the pump either side and disconnect the computer at the front of the pump. There is 3 or 4 screws that hold the pump together, remove them and this will reveal whatever is clogging up your drainage issue. reverse instructions and turn water back on and plug in. This works for us, hope it helps someone else instead of paying a fortune for an easy fix.

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I have had a simular problem for years, Maytag couldn't fix it, every time they came out it worked just fine...it dosn't happen all the time just whenever it feels like it...finally figured out that when the washer enters the (final) spin cycle, if the dryer is on it won't enter into the spin cycle, just sits there and hums...TURN OFF the dryer, my guess is there is an electromagnetic interfearance from the dryer and by turning off the dryer the washer will enter it's spin cycle. Remember, you can't just open or pause the dryer...turn it off before the washer starts the spin cycle.

Posted on Mar 28, 2010

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My neptune front load washer will not drain. All it does is hum. The drum turns freely by hand.

Posted on Mar 26, 2010

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The drain pump is jammed or clogged up. Remove the filter cover and check for bobby pins, coins or bra wires. If clean, remove drum to pump hose from the pump and check for any foreign matter. Try to turn the pump impeller by hand. It should turn freely. If pump is not free, replace it.

Posted on Nov 03, 2007

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Posted on Jan 02, 2017

larryyb
  • 291 Answers

SOURCE: may tag washer spin cycle wont spin

check the pump ,,, if pump wont pump out the washer wont spin till it gets down so low / larryyb

Posted on Dec 05, 2008

  • 454 Answers

SOURCE: washer is filled with water,,it wont drain,,nor

Sounds like a bad lid switch. When you close the top lid, there is a safety switch that closes, it is actuated by a pin attached to the lid, there will be a small hole located on top of the machine, somewhere on the perimter of the top of the tub. Could also be a bad timer.

Posted on Jun 25, 2009

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1 Answer

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2 Answers

Wont spin or drain


Does the machine agitate if so this eliminates the motor coupling could be a bad timer place unit in spin if motor hums then power going to motor eliminates this check the drain pump it is white and attaches to the motor with 2 spring clips if there is something stuck in it or a bad bearing won't drain if a washer cannot drain it will not spin hope this helps.

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1 Answer

The washer drum wont spin.


If your washer does not drain you need to check this parts.
  1. Inspect the drain hose for kinks
  2. Test the timer control
  3. Test the lid switch(some models)
  4. Inspect the water pump
  5. Inspect the drive belt(belt drive only)
  6. Inspect the motor coupler

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My washer wont drain the water....It spins but wont drain


This must be a brand new Kenmore 20.6 cu. ft top freezer refrigerator. I have serviced over 10,000 refrigerators and freezers. Never once did i see one that had a washer, let alone one that spins but wont drain. Maybe you should try the washer forum.

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Hi, Do you know if the washer agitated at all? If the washer does not agitate or spin, the coupler is most likely the cause. If the washer agitates and does not spin, it could be spin basket drive or transmission.
Please let me know so I can assist you further.

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1 Answer

My washer wont spin


Your symptoms that indicates a broken motor coupler. If your washer will drain and fill but has not agitation action or spinning action that would indicate a broken motor coupler. The motor coupler links the drive motor to the transmission.

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May tag washer spin cycle wont spin


check the pump ,,, if pump wont pump out the washer wont spin till it gets down so low / larryyb

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check your lid switch. if it will aggitate and not spin or drain.. then your lid switch is your answer

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