Sony has recently discovered that with certain units of its "Cyber-shot" DSC-T20 digital still camera, a symptom may arise in which the camera body may vibrate when it is powered on, due to a mechanical failure affecting the lens, and it prevents the camera user from being able to shoot.
To ensure customer satisfaction, Sony will provide a free repair service when this symptom occurs within certain units covered by the serial numbers indicated in the serial number validation box below.
We apologise for any inconvenience this may cause. Your understanding and cooperation would be much appreciated.
Symptom and cause
The camera body may vibrate when powered on, due to a mechanical failure affecting the lens. This prevents the camera user from being able to shoot.
Digital Still Camera "Cyber-shot" DSC-T20.
How to check the model name and serial number
The model name and serial number are indicated on a sticker located at the bottom of the camera.
Applicable serial number
To determine whether your DSC-T20 camera purchased in Asia Pacific region may be affected, click here to validate the serial number.
Serial No. Range
2257001 - 2501900
2258851 - 2485700
2261851 - 2501500
2265751 - 2502100
7,650Period of free repair service
From 17th July 2008 to 16th July 2011.
PLEASE NOTE these serial numbers are applicable to ASIA / PACIFIC check your own country sony website if your serial number is applicable as different regions will have different serial number for the DTS -T20, hope this helps
Dec 24, 2007 |
Sony Cyber-shot DSC-T20 Digital Camera