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Some people who email me tell me that the emails bounce back to them saying my email address is ''invalid''. The same people have emailed me in the past successfully, and they can still receive my emails. This happened all of a sudden. Does anyone know why or how I can fix it?

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  • unitemap Jun 21, 2009

    Thank you. There are two people who's emails do not get through to me. I have gotten emails from them in the past but now they consistently get the same message saying that my email address is invalid. I have Verizon DSL. If you have any further ideas please let me know. I will call Verizon when I have a few hours to waste. Thanks again.

  • hsinfotec423 May 11, 2010

    1. r u using oulook?

    2. r u using ur office smtp or pop

    3. Have u checked ur computer antivirus and firewall settings

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Your email address is actually not an attribute of your system or your operating system ( I say that since you've posted in the Operating System area). It is either provided by your internet service provider, or one of the other services that provides email. For ease of explanation, let's assume that you are using an email address managed by your service provider. If you are using a small-scale provider, the "invalid" message could be sent because the provider's system is overloaded. If this is the case, it would appear as an intermittent problem, sometimes it would work, sometimes not, with no apparent reason why.

Some providers establish limits on email accounts. These limits could provide symptoms like those you describe.

So, YOUR settings, influence whether or not you can download messages from your provider, they wouldn't typically influence messages (like "invalid" sent to the senders of failed messages unless the rules or limits established on your account have been violated or exceeded.

So, my best guess would be that your provider has a problem with his server, so I'd recommend the following:

(1) Have a friend who has told you of this problem send a few test messages to you. Identify if the problem happens all the time, or if some of the messages get through. (better yet have more, up to 5 do the same thing).

(2) Call your provider's customer service department and explain in detail what the problem symptoms are. It is unfortunate that most customer service departments are staffed by people limited in skills, reading scripts written by someone else. That is why it is important to do your own testing first so that you identify the problem characteristics as well as you can.

Hope this helps. Repost or send me a note if I can help farther.

Posted on Jun 21, 2009

  • zazonker
    zazonker Jun 22, 2009

    A few more thoughts.
    (1) If two are consistently failing and others are getting through, try to identify what is different about those two accounts from the others that work. See if you can glean anymore info about the problem that way.
    (2) It still sounds like a service provider problem. Rather than sit on the phone though, I recommend that you write up a description of the problem (pretty much cut and paste from what you've already posted here) and send it to their support center. Link:

    http://www22.verizon.com/ResidentialHelp...

    (3) Email failure messages should have routing information on them from which you can identify the path the message took and which server initiated the failure. Unless your friends' email system is blocking this information, they should be able to see it in the message. If it is a Verizon server generating the rejection, the info may help Verizon fix the problem. If for some reason it is being rejected before it gets that far (say a faulty server or routing file used by your friends provider) they should be able to see it there. (For example, maybe all emails from your friends' accounts to a Verizon id are failing at their end, but you are the only Verizon customer that they send to),




  • zazonker
    zazonker Jun 22, 2009

    Another thought before you do to much work on this, since it is only two people -- without being too insulting to your friends - can you verify that they haven't made some kind of typo in their address books. You send them an email and have them reply to it. See if the reply fails the same as when they initiate an email to you.

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