Question about Creative Labs ZEN V Plus MP3 Player

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My Computer Won't Read It!!!

Okay, so every time I go to turn my MP3 Player on it comes uo with the Creative logo and then the dead battery signal. But when I plug it into the computer it can't be read and so it doesn't charge and I'm dying without my music!! I NEED IT! Can anyone help?? Would be greatly appriciated =[ my zen reads on my friends computer but not mine and i have downloaded realplayer and windows media player 10 but it still doesnt read

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Re: My Computer Won't Read It!!!

Go back to friends house and download the latest firmware

Posted on Dec 12, 2007

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I had a similar problem with my Zen Vision:M, whereby the computer just stopped recognizing my device. I found out it was because Windws has updated to Service Pack 3 automatically, and for some reason my player only works with SP2. It started working again when I installed SP2 again, but then I keep getting the annoying upgdate notifications from windows.

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Firmware is on the ram, have you tried another usb port?
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I know mine i have to use my laptop since my pc wont see it.
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My Computer Won't Read It!!!

These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

If you got a new HD, replace the old one and reassemble your Neeon.

Next download the latest Neeon Firmware Upgrade here:

Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...


To install this firmware upgrade:
1. Press and hold the Play button while connecting your player to your computer's USB port.

2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears on the screen.
4. Follow the instructions on the screen to install recovery drivers for your player.
5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
6. Double-click the firmware upgrade file and follow the instructions on the screen.

I found the above instructions with other Neeon's forum here:

You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

I'll post my results in the future if I succeed.

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Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

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get it to see the unit again and download the latest firmware.
if after that it still wont load your hard drive is toast. (did you drop it)?

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