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A diagram to indicate which color wire to connect in the phone jack- one line usage.

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What color wires do you have? There are 2 standards. Either use the 2 blue wires (white/blue and blue/white) Or use the old standard, Red and Green.

But it depends on if the person that wired it, used the correct wires.

Posted on Jun 21, 2009

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Posted on Jan 02, 2017

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The information on handset says 'the line is busy' unable to make or receive calls , when i call the phone it just gives ringing tone


The fact that it just rings when you call it indicates your line is open, which could be a wiring issue at a modular jack, or the modular cord between the jack and the phone, if it isn't just that it came unplugged.

I keep an old touch tone phone handy to act as a test phone to rule out a failed phone. With today's network terminations a customer can access a test jack outside your home/premise to test the line provided by the phone company before it heads inside to your phone wiring. If the phone works there at that modular jack, the issue is inside, if it doesn't, the issue is with the line to the phone company.

Once you narrow it down to inside wiring you can inspect any or all modular jacks to make sure the red & green wires are not broken at the screw terminals and that the modular jack wires are indeed firmly tightened to the same color wire terminal screw.

And last, another phone on the same line that is off-line or not hung up could cause the phone company equipment to isolate your line until the phones are hung up for a period of time to restore the line. So check that all phones are hung up, even cordless ones associated with the base on that particular line.

Jan 23, 2016 | Lands Phones

1 Answer

I have two phone lines one for phone and one for fax is there any way i can connect my fax machine to the fax line only and not have to use an adapter


You can have the single out jack replaced with a dual outlet jack. To rewire it yourself, use the Blue/Blue White wires for Line 1 and use the Orange/Orange White wires for Line 2. If you older wiring then the colors are Green/Red for Line 1 and Yellow/Black for Line 2.

Jul 08, 2014 | RCA 25201RE1 Corded Phone

1 Answer

Phone Jack Wiring Problem


Your apartment is wired for two lines but you are using only one of the two. Your phone jack has red and green terminals for one line and yellow and black terminals for the other (old color codes). The four wires coming in to your apartment are actually two lines: orange/white and white/orange plus blue/white and white/blue (new color codes). One of those lines is active. Connect the orange/white wire to the red terminal and the white/orange wire to the green terminal. Plug in your phone and listen for a dial tone. If no tone, disconnect the first line and connect the second pair of wires. Listen again. DO NOT CONNECT ANY WIRES TOGETHER. Just follow the steps above. If you still don't get results, the phone company may not have activated your connection

Dec 30, 2012 | Lands Phones

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I just installed a replacement At&t EP 5962 2 line, answering answering device telephone. Line 2 does not get a dial tone. I installed it into proper / same as before outlets and both lines light...


There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.

Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)

If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.

If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.

Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.

I hope this helps.

Cindy Wells

Jul 23, 2011 | AT&T EP5962 Phone

2 Answers

Error message CHECK TEL LINE my phone line is connected and i followed all the right steps to connect my handset to the base HELP!


This sort of issue requires you to check if the base or the phone line has a problem.

I prefer to use an old corded phone for testing. I also get a new RJ-11 cable. Unplug your phone base from the jack and check for dial tone when you plug in your test phone.

If you get a dial tone on the test phone, try the new cable with your cordless phone. If you still get that message, then the phone has failed. If it is under warranty, contact the manufacturer for repairs. If it is out of warranty, then determine if it is worth fixing or replacing. These phones are not designed to be fixed by the end user.

If you do not have a dial tone, take your test phone to another jack on the phone line. Check if there is a dial tone at that point. If there is a dial tone, the problem is at the first jack or the phone line to the jack.

If you still do not have a dial tone at the second jack, find where your telephone service comes in. Open the box and determine the type of connection used. If you are lucky, it will have RJ-11 connections. Plug your test phone into the jack and check for a dial tone. If you do not have a dial tone at this point, call your telephone company. They will fix the problem for free. If you find that the connection is not an RJ-11 type, call the phone company and have them test the line and repair it if needed.

If you have a dial tone at the service box, then you have an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

I hope this helps.

Cindy Wells
(who has had outside phone line problems due to rodents chewing on wires, road crews digging just a little too much, and lightning damaging a DSL filter.)

Jul 07, 2011 | Uniden Cordless Phone

1 Answer

Problems with line 2 not connecting properly


I have encountered similar problems connecting equipment to two lines. Open the terminal block so you can see the wire connections. Line 1 should be red and green wires; line two should be yellow and black wire. If your installation is new, you may see WHT/ORG and ORG/WHT and WHT/BLU and BLU/WHT wires or some other combination selected by the telco technician on a whim. The color combination could even be reversed or one side of line one could be connected to one side of line two - a typical "Monday morning" installation. If you make sure the line wiring is correct everything should be working correctly.

Mar 29, 2017 | RCA ViSYS 2-Line Speakerphone

1 Answer

Dont know how to hook up cat5e cable to a leviton cat5e jack


Those two jacks are telephone jacks (RJ-11) not ethernet (RJ-45). The jack marked telephone is for a phone, and the jack with a rectangle symbol is for the telephone line into the wall.

You need to buy an ethernet PCI card - without one you can not use a cat5e line (which has an RJ45 connection).

Nov 22, 2008 | Leviton Computers & Internet

2 Answers

New phone wire from box to home need diagram to show how to


The phone company should make that connection. Use a phone jack assembly with alligator clips to find the dial tone. The first line color should be a pair, blue&blue-white, 2nd line, orange& orange-white, then green followed by brown pairs which would be 4 line numbers in that color code order. Each line is just a single pair. Thank you. Jer

Feb 25, 2008 | Lands Phones

1 Answer

Telephone wall jack


Did the old wall jack work before you removed it?
Are the wires still connected or do you remember where the wires used to go.
If so, then what I would do, is with a phone connected, start disconnecting 1 wire at a time. When the line goes dead, then you know that is one of the wires that you need to use. Reconnect that wire, and mark it, and Keep doing this until you find the other wire that makes the line go dead.
Then you will know which 2 wires you will need to get the jack working.
Usually, the standard color wires that you need for the new jack is Red and Green for a single line phone jack.
Hope this helps.
Good luck.
Mac

Feb 21, 2008 | Lands Phones

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