Question about RIM BlackBerry? Curve 8330 Cellular Phone

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I have a blackberry curve 8330 and I cannot open any of the ICONS. I can use the rollerball to move the yellow curor over the ICON but I when I push the rollerball to open the application such as EMAIL, it wont open. I have completely recharged the UNIT and I have pulled the battery out and put it back in, and just now the screen will not stay on for more that 1 mintue after I put the battery back in? This unit was purchased on March 6 and it has not be dropped. I cannot make calls but when I call my number the unit will ring but I cannot answer the phone. What can I do? Or do I have to take it in for service? Thanks

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Hi

Is it old? or even if it's not, do you have the insurance/warranty through your provider? if so, I would get a new phone immediately rather than trying to fix this. It doesn't sound fixable. At the very least before getting the new phone, bring it to your provider's store and have it seen by a technician. They are actually pretty good at fixing a variety of problems. And if they can't fix it, I'm sure they can walk you through the process of getting a new one, or at least direct you to someone who can assist you.

Please do accept the solution and revert for further assistance.

Thanks
Rylee

Posted on Jun 20, 2009

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