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Unable to install EasyLink Internet Launchpad to my computer

I am trying to re-install my daughters Fisher Price EasyLink Internet Launchpad to our computer. I have found the link to download it from www.servicemattel.com, but everytime I try to download I receive the error that I need to install ActiveX 9. I have ActiveX 10 installed so I don't know why this isn't working. According to the manual you need ActiveX 8 or above. Does anyone have any suggestions how I can go around this?

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I posted this on Amazon earlier, where people seemed to be trying to solve similar problems:

I followed all the tips here and on other sites to no avail. This AM, I finally found the problem: I had to update the flash/activeX plugins for Internet Explorer and then it worked.

I'm a Firefox user, and things were working fine until one day, mysteriously, I started to get this "Please install Flash Player 9 and ActiveX" message when we tried to launch the Easy Link software. I had Flash Player 10 on my PC, but I followed peoples' suggestions and tried uninstalling, reinstalling, updating the browser plugins, etc. Nothing worked.

Then, thinking that ActiveX is something that helps a browser run content on a web page, I wondered if the missing ActiveX component that Easy Link was complaining about wasn't browser-specific. So I closed Firefox and Started Internet Explorer, updated the Flash Player from Adobe's website through that browser and Easy Link started working right away.

I suspect that at some point Vista did a software update (as it sometimes does) that included a new version of Internet Explorer. That version probably wasn't updated to the latest Flash plugin and started causing the problem with the Easy Link software. I didn't notice it of course because I don't use Internet Explorer. If anyone is still having the problem, I recommend opening Explorer, going to www.adobe.com and clicking the button that says "Get Adobe Flash Player". Worked for me (finally).

Posted on Nov 30, 2009

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