I am trying to re-install my daughters Fisher Price EasyLink Internet Launchpad to our computer. I have found the link to download it from www.servicemattel.com, but everytime I try to download I receive the error that I need to install ActiveX 9. I have ActiveX 10 installed so I don't know why this isn't working. According to the manual you need ActiveX 8 or above. Does anyone have any suggestions how I can go around this?
I posted this on Amazon earlier, where people seemed to be trying to solve similar problems:
I followed all the tips here and on other sites to no avail. This AM, I
finally found the problem: I had to update the flash/activeX plugins
for Internet Explorer and then it worked.
I'm a Firefox user,
and things were working fine until one day, mysteriously, I started to
get this "Please install Flash Player 9 and ActiveX" message when we
tried to launch the Easy Link software. I had Flash Player 10 on my PC,
but I followed peoples' suggestions and tried uninstalling,
reinstalling, updating the browser plugins, etc. Nothing worked.
Then,
thinking that ActiveX is something that helps a browser run content on
a web page, I wondered if the missing ActiveX component that Easy Link
was complaining about wasn't browser-specific. So I closed Firefox and
Started Internet Explorer, updated the Flash Player from Adobe's
website through that browser and Easy Link started working right away.
I
suspect that at some point Vista did a software update (as it sometimes
does) that included a new version of Internet Explorer. That version
probably wasn't updated to the latest Flash plugin and started causing
the problem with the Easy Link software. I didn't notice it of course
because I don't use Internet Explorer. If anyone is still having the
problem, I recommend opening Explorer, going to www.adobe.com and
clicking the button that says "Get Adobe Flash Player". Worked for me
(finally).
725 views
Usually answered in minutes!
×