Question about Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Fixed the clutch. Now has a rock crushing sound when spin starts

I removed and cleaned and lub'ed the clutch and the bearing. Washer worked "OK". Now the washer has a rock crushing sound I think when the spin cycle starts. The washer still works "OK" but I'm concerned about this noise.

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  • askeng Jun 21, 2009

    Rich

    Thanks for your help.

    I took off the drain pump inlet hose and found $1.40 in change. Five quarters one dime and a nickel apparently the dime was just the right size to slip past the other coins and hit the pumps impeller but not get through.

    .

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  • 335 Answers

Hello askeng,

I would try to fault isolate the noise area by removing the front cover (watch the belt) and start a Spin Only cycle with no clothes in the wash basket. It’s a 10 minute cycle so let the wash basket spin up to full RPM. Do you hear the rock crushing sound? If it sounds like the problem area is the clutch pulley area terminate the cycle with the Off Key. Check for any trace of a water or transmission oil in that area.

If that’s not the cycle causing the excessive noise I would next do a quick wash with no clothes in the wash basket and see if the grinding/rock crushing sound is coming from the tumblers in wash cycle, maybe some change under the tumblers.

When you cleaned/re-lubed the one-way roller clutch bearings how did they look? Did the Spinner Shaft Coupler (I show it in this post) rotate freely CW in both the upper bearing (if used) and the lower bearing? Let me know your findings and if you have additional questions. Rich

Posted on Jun 21, 2009

  • dh1200s
    dh1200s Jun 21, 2009

    Good Job! I made up a small stainless steel mesh filter (from a sink drain filter) and placed it the sump cap to help reduce drain line clogs and sending other debris toward the drain pump impeller. It’s easier for me to remove the sump cap for clean out.

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2 Answers

Neptune FAV6800AWW Just stops agitating or spinning


“”It seems there is a slight leak (I think because of the top seal worn out)at the bottom which caused the clutch to seize up and preventing the unit from spinning CCW.”” Yep I’m sure you may have a slight tub seal leak. Was the One-Way Roller Clutches upper bearing ring and Clutch Pulley mounted One-Way Roller Clutches bearing severely rusted up? Could you turn the wash tub CCW by hand with very little resistance before you started into the Clutch Maintenance?
“”I removed the clutch and was able to clean and lubricate it. I guess I had the bolt on too tight and the unit refused to turn.”” I believe you did not have the upper One-Way Roller Clutches bearing ring seated in the Outer Tub correctly when you reassembled. It is a tricky fitment/reassembly process. If the ticking sound if coming from the area of the clutch pulley that tells me it still not quite seated properly.
I recommend to lay the Washer completely on its back with a 4x4 placed just ahead of the drain hose exit, the fitment process is a bit tricky. You have to get that upper One-Way Roller Clutches bearing ring seat properly in the base of the tub. I believe the ticking sound is coming from the Clutch Pulley assembly is that correct. When you opened up the Clutch pulley was the clutch spring OK?
“”Now the unit refuses to agitate or spin.I have conducted all tests on the unit I could find. Motor test, spin test, drain test, quick cycle test, etc, but it returns no codes. On normal washes it will fill, start to agitate then quit. Also the counter stops counting down. (did this before the clutch clean-up). “” Ok so that was the original problem correct?
If so I agree with the fist forum member’s solution. The Control Board is expensive unless you buy like I do e-bay used with Membrane Console. I feel you have lost PWM signaling from the Control Board to the Motor Controller input. The Main Control Board is in the Console. Can’t rule out a Motor Controller for sure but I lean toward the Main Control Board also P/N 25001217 item 23 for all series. Before that I would try reseating JP4 on the Motor Control Board. The PWM input signal from the Control Board comes into the Motor Controller on that plug. This digital signal controls Motor Speed and direction via the Motor Controller. This may buy you nothing but no cost involved also check for corrosion on the plug and mating Motor Control Board connector. The Service manual will take you through removing the Motor Controller it’s a tight work area as the clutch. Remove the AC power cord to the washer before these checks.
AZ Control Board 25001217
JP 4 on the Motor Controller;
fee717d.jpg
Good luck......Rich

Feb 01, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag neptune tl won't spin codes dc and uc


Helllo krbdy,
Did you follow this post for your clutch work?
If the clutch pulley bolt is not snug, don’t over torque or not seated properly it will spin off. It seem’s that you reseated the clutch pulley OK it hasn’t spun off.
Did your clutch have both the upper oneway roller clutch bearing and the clutch hub mounted oneway roller clutch bearing? After clean up/re-lube did the spinner coupler shaft (that’s what I call it) rotate freely CW in both oneway clutch roller bearings (if you series machine used two)?
The tub leak is a concern if it’s over the clutch pulley you may have a tub seal issue. Can you ID where the water is coming from?
I will give you an e-mail with contact number if you want to discuss I’m an owner no expert but will try to help.
Rich

May 30, 2009 | Maytag Neptune FAV6800AW Top Load Washer

7 Answers

Model FAV6800AWW will not pump water out if clothes are in machine but if I take out clothes, the water pump comes on and the machine pumps out water and spins. Codes DC and UC come on when it it is time...


Hello domino14

Your experiencing symptoms of clutch malfunction with the FAV6800AW. Do you want to dive in and try to fix? Here is what is involved to pull the clutch out of your machine. Also read the last couple of post in this forum. If you call a repair service in your are looking at $300 +. If you can DIY the repair cost could be from $10 dollars if you just need a roller clutch clean up and re-lube to $50 -140 for a replacement clutch. I’m cheap and would go for the $50 Clutch.

First check is to lift lid and see if you can rotate the empty wash basket CCW with one finger. That will let us know if you are experiencing some drag with the roller clutches in the clutch assembly. Here is a step by step to remove the clutch. It is a tight work area but can be done with basic hand tools and basic mechanical skill sets.

What is the serial number of your machine? Just need the first two digits i.e. 10, 12, 14, 16. This info is located on the top right back side of the console.

Next comment will be the clutch removal process, this board has message limits.

Apr 24, 2009 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Maytag neptune washer model fav6800aww wont finish spin cycle


Hello c bellone,
If you rotate the clutch pulley by hand CW the tumblers should rotate in the wash basket. If you rotate the clutch pulley CCW the tumblers will rotate until the clutch spring comes under tension then the wash basket will begin to turn CCW and the tumblers will stop rotating because the transmission rotates with the wash basket. Do you have this action?
The clutch has been an issue for many are you taking dc or UC errors to the display? This clutch incorporates a Drawn Cup Roller clutch bearing (one way clutch bearing) designed to rotate freely CW and lock up CCW to rotate the spinner shaft in spin cycle rotating the wash basket/transmission CCW. You are halfway thru the clutch removal process, I would drop the clutch out and inspect the roller clutches, clean them up with WD-40 and some light bearing grease. If they are rusted up beyond clean up and or the clutch spring is broken as in this post you will have to replace the clutch. You will know what you are up against once the clutch is out and opened up for inspection.
Here is the process I use for clutch removal;
Access and remove the Clutch for maintenance
Disconnect 120VAC power cord.
The
Service Manual for reference. Sears Parts Direct for reference.
Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. See page 33 of the SM for putty knife insertion point.
Remove the front panel see page 41.
Tools required;
3/8 inch socket and socket wrench to remove clutch pulley bolt. Page 47 of the SM
1/2 inch socket or wrench to loosen Drive Motor tension bolt.
5/16 nut driver or 5/16 ¼ socket on an extension to remove front panel see page 41 of the SM.
1. Lean the washer back and blocked in that position for a better reach angle. Rotate 3/8” clutch Pulley Bolt CW to remove clutch bolt.
2. Follow SM page 46 & 47 to remove clutch pulley.
3. Remove 4 screws holding plastic cover on clutch, inspect clutch spring to make sure it is not broken. Inspect roller bearings clean up with WD-40 and re-lube with bearing grease.
4. Replace white bearing plate into clutch pulley hub, insure key slot slips into clutch Spring pin in clutch hub.
5. Replace Clutch plastic cover with 4 screws.
6. Reseat clutch on spinner shaft and rock back and forth while lifting clutch with upward pressure to reseat clutch. When seated properly you will feel a 1/16-1/8" gap between the Pulley face and shaft end as mentioned and shown on page 47 of the SM. On reinstallation, tighten Clutch Pulley bolt CCW to 96” pounds 8’ foot pounds (Snug no torque wrench required).
7. Do a quick wash and make sure clutch runs true with no wobble or clicking sound. If the clutch has not been seated properly it will spin off. If this happens go to page 16 of the SM Board Output Test and turn on Drain Pump in Service Mode to pump out excess water.
8. Repeat steps 6&7 if the clutch has excessive noise or spins off.


My clutch open up for clean up.

a64abe8.jpg

Apr 20, 2009 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

MAYTAG NEPTUNE TL STOPS ON SPIN


I feel you are experiencing a clutch malfunction. If you call in a service repair company the cost will be in the $300 + range. Do the work yourself and if just clutch maintenance is required you’re looking at $10 - $15 for a can of WD-40 and some bearing grease. Worse case if you have to replace the clutch $55 range this worked fine in my series 16 your machine yours is a series 14 (1st two digits of your serial number). Here are the steps to remove the clutch and inspect. It is a tight work area but by tilting the washer back and blocking it up for a better reach angle you can drop the clutch out for maintenance. If the clutch roller bearings are rusted up or the clutch spring is broken you will have to replace the clutch.

Read thru the step by step below, review what other forum members had to say about the process and if you feel you can accomplish give it a try. There is a quick test to rule out an issue with the Tub Displacement Sensor but I feel the issue is a clutch malfunction.

Take a look at this post to see what the clutch looks like.

http://www.fixya.com/support/t1929564-during_spin_mode_get_dc_error_in_maytag

Post back for any questions or help. Rich

Access and remove the Clutch for maintenance
Disconnect 120VAC power cord.
The Service Manual and Sears Parts Direct for reference.
Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. See page 33 of the SM for putty knife insertion point.
Remove the front panel see page 41.
Tools required;
3/8 inch socket and socket wrench to remove clutch pulley bolt. Page 47 of the SM
1/2 inch socket or wrench to loosen Drive Motor tension bolt.
5/16 nut driver or 5/16 ¼ socket on an extension to remove front panel see page 41 of the SM.
1. Lean the washer back and blocked in that position for a better reach angle. Rotate 3/8” clutch Pulley Bolt CW to remove clutch bolt.
2. Follow SM page 46 & 47 to remove clutch pulley.
3. Remove 4 screws holding plastic cover on clutch, inspect clutch spring to make sure it is not broken. Inspect roller bearings clean up with WD-40 and re-lube with bearing grease.
4. Replace white bearing plate into clutch pulley hub, insure key slot slips into clutch Spring pin in clutch hub.
5. Replace Clutch plastic cover with 4 screws.
6. Reseat clutch on spinner shaft and rock back and forth while lifting clutch with upward pressure to reseat clutch. When seated properly you will feel a 1/16-1/8" gap between the Pulley face and shaft end as mentioned and shown on page 47 of the SM. On reinstallation, tighten Clutch Pulley bolt CCW to 96” pounds 8’ foot pounds (Snug no torque wrench required).
7. Do a quick wash and make sure clutch runs true with no wobble or clicking sound. If the clutch has not been seated properly it will spin off. If this happens go to page 16 of the SM Board Output Test and turn on Drain Pump in Service Mode to pump out excess water.
8. Repeat steps 6&7 if the clutch has excessive noise or spins off.

Here are some folks that did this maintenance with positive results.
Positive Fix1/19

Positive Fix 1/18
Positive Fix 3/4
Positive Fix 3/4 different Forum


3.0 Tub Displacement Sensor Diagnostics check.

3a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

3b. Press the Super Wash key display reads “in”…something like that.

3c. Press Delicates the Display will show “UC” (Unbalance Closed).

3d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

3e. Press Hand Wash.

3f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you receive these results your Tub Displacement sensor should be OK.

Apr 09, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

During spin mode, I get Dc error in my maytag washer. Please let me know how to fix this.


Hello simhanjv,

If your machine is a FAV6800AW or FAV9800AW you may be experiencing a clutch malfunction. If you call in a service repair company the cost will be in the $300 + range. Do the work yourself and if just clutch maintenance is required your looking at $10 - $15 for a can of WD-40 and a some bearing grease. Worse case if you have to replace the clutch $55 range.

Access and remove the Clutch for maintenance
Disconnect 120VAC power cord.
The Service Manual and Sears Parts Direct for reference.
Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. See page 33 of the SM for putty knife insertion point.
Remove the front panel see page 41.
Tools required;
3/8 inch socket and socket wrench to remove clutch pulley bolt. Page 47 of the SM
1/2 inch socket or wrench to loosen Drive Motor tension bolt.
5/16 nut driver or 5/16 ¼ socket on an extension to remove front panel see page 41 of the SM.
1. Lean the washer back and blocked in that position for a better reach angle. Rotate 3/8” clutch Pulley Bolt CW to remove clutch bolt.
2. Follow SM page 46 & 47 to remove clutch pulley.
3. Remove 4 screws holding plastic cover on clutch, inspect clutch spring to make sure it is not broken. Inspect roller bearings clean up with WD-40 and re-lube with bearing grease.
4. Replace white bearing plate into clutch pulley hub, insure key slot slips into clutch Spring pin in clutch hub.
5. Replace Clutch plastic cover with 4 screws.
6. Reseat clutch on spinner shaft and rock back and forth while lifting clutch with upward pressure to reseat clutch. When seated properly you will feel a 1/16-1/8" gap between the Pulley face and shaft end as mentioned and shown on page 47 of the SM. On reinstallation, tighten Clutch Pulley bolt CCW to 96” pounds 8’ foot pounds (Snug no torque wrench required).
7. Do a quick wash and make sure clutch runs true with no wobble or clicking sound. If the clutch has not been seated properly it will spin off. If this happens go to page 16 of the SM Board Output Test and turn on Drain Pump in Service Mode to pump out excess water.
8. Repeat steps 6&7 if the clutch has excessive noise or spins off.

Here are some folks that did this maintenance with positive results.
Positive Fix1/19

Positive Fix 1/18
Positive Fix 3/4
Positive Fix 3/4 different Forum


Post back if you need additional help. Rich

Apr 05, 2009 | Maytag Neptune FAV6800AW Top Load Washer

4 Answers

During spin cycle on Neptune TL, at around 12 minute mark, washer


Hi mgrey,

Thank you for the machine model number confirmation. Who ever offered up the clutch as a possible issue has a clue. Could be the Tub Displacement Sensor but from my experience 10 times out of 10 it’s the clutch. I’ll post this info as a solution, the next question is read the info look at the Service manual and see if you or someone you know that is handy can drop the clutch out of the machine and inspect. They can then evaluate the clutch to see if it’s what I call a soft failure, clean up and re-lube of the Clutch roller bearings. If the clutch roller bearings can be cleaned up and re-lubed and the clutch spring is not broken then you could be back in service today. If you call in a repair service and they have a clue and don’t shotgun parts into the machine the cost could be around $300+ for the clutch and labor. They won’t clean up and re-lube the clutch bearings. Please See this post for clutch maintenance it’s a recent post. I have some Pic’s that show the clutch and a replacement new clutch recommendation if it comes to that. I’m an owner of the machine and can offer phone support if you need. You can contact me at dh1200s@yahoo.com and I can forward you a phone number. Post back anytime and I or someone will be there to help, I hope you can tolerate the down time, so many of these machines are junked for fix that is easy for the average DIY’er. Rich

I'll paste in the basic steps to follow;

Access and remove the Clutch for maintenance
Disconnect 120VAC power cord.
The Service Manual and Sears Parts Direct for reference.
Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. See page 33 of the SM for putty knife insertion point.
Remove the front panel see page 41.
Tools required;
3/8 inch socket and socket wrench to remove clutch pulley bolt. Page 47 of the SM
1/2 inch socket or wrench to loosen Drive Motor tension bolt.
5/16 nut driver or 5/16 ¼ socket on an extension to remove front panel see page 41 of the SM.
1. Lean the washer back and blocked in that position for a better reach angle. Rotate 3/8” clutch Pulley Bolt CW to remove clutch bolt.
2. Follow SM page 46 & 47 to remove clutch pulley.
3. Remove 4 screws holding plastic cover on clutch, inspect clutch spring to make sure it is not broken. Inspect roller bearings clean up with WD-40 and re-lube with bearing grease.
4. Replace white bearing plate into clutch pulley hub, insure key slot slips into clutch Spring pin in clutch hub.
5. Replace Clutch plastic cover with 4 screws.
6. Reseat clutch on spinner shaft and rock back and forth while lifting clutch with upward pressure to reseat clutch. When seated properly you will feel a 1/16-1/8" gap between the Pulley face and shaft end as mentioned and shown on page 47 of the SM. On reinstallation, tighten Clutch Pulley bolt CCW to 96” pounds 8’ foot pounds (Snug no torque wrench required).
7. Do a quick wash and make sure clutch runs true with no wobble or clicking sound. If the clutch has not been seated properly it will spin off. If this happens go to page 16 of the SM Board Output Test and turn on Drain Pump in Service Mode to pump out excess water.
8. Repeat steps 6&7 if the clutch has excessive noise or spins off.


Here are some folks that did this maintenance with positive results.
Positive Fix1/19

Positive Fix 1/18
Positive Fix 3/4
Positive Fix 3/4 different Forum


Apr 05, 2009 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Clutch removal on Neptune TL


I checked with the person that was watching me remove the clutch and he said RH. Make sure you reseat the clutch properly on re-install. I had to place the belt back on and rock it back and forth to re-seat on the shaft. Without removing the tub, it's a tight work space. We did raise the tube a bit with a lever under the motor to get a bit more clearance.

Jan 07, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag neptune tl won't spin codes dc and uc


The clutch needle bearings may need to be lubed, this was my fix;

I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley, just follow the service manual removal steps to remove the clutch pulley. Pull the plastic cover off the clutch pulley and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 4 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found a link on this site, good luck!




Dec 30, 2008 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have a maytag neptune fav6800aw tl washing machine that is out of balance I guess you could say. On spin cycle sounds like the washer is going to come apart?? just started and getting worse... Also can...


Tom,

Here is a link posted by another member of this site for the Svr Repair manual;

http://www.fixya.com/support/t495521-fav6800_manual  

This will help you trouble shoot issues with this machine.  I removed my clutch and lubed needle berings in the clutch pully and that took care of my issue of DC/UC errors in spin cycle.  Here is a quick note on my repair action.

I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley, just follow the service manual removal steps to remove clutch pulley. Pull the plastic cover off the clutch pulley and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 4 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!

I just went thru my 10th load of a mix of light, medium and heavy loads and all work fine no unbalance errors (DC/UC). Doesn’t fix the tangle problem :) Prior to this fix I could only run the washer with no clothes in it to complete a spin cycle with no dc/uc error codes.

Dec 18, 2008 | Maytag Neptune FAV6800AW Top Load Washer

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