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I have a Dell Laptop with Vista, and recently purchased a Hammacher-Schlemmer Slide Scanner and it worked very successfully for approximately 162 slides, performed in several sessions; then suddenly, when I went to boot up the scanner, the ArcSoft software gave a error message as follows: Problem signature: Problem Event Name: APPCRASH Application Name: PhotoImpression.exe Application Version: 6.1.8.125 Application Timestamp: 47df8de9 Fault Module Name: uThumbManager.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 465e6fdc Exception Code: c0000005 Exception Offset: 00001e7e OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 1033 Additional Information 1: 9385 Additional Information 2: 3d6d882e14303860619e307b7eab25d8 Additional Information 3: 6224 Additional Information 4: 9de98536e81f3bafa4af0756ab72a1c0 Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 I've tried several times to unistall the Arcsoft and it ties up my computer. When I try again, I keep getting the message above. Ed Stadler E-mail: stadlermi@verizon.net

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  • stadlermi Jun 20, 2009

    I don't understand the reply: "registory values may be failed"; I am downloading to my hard drive,so no printer is involved. Looking forward to your answer, Ed

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HI,
The error code that Windows shows up is caused by a number of things. It could be a driver issue, memory issue and some even the program. If this happens after doing the a number of scans, restarting the scanner software, your system may not have resources to allocate for new tasks. Try closing other applications and processes and have only the software running and see if it works. At times an update of the driver would work. You may want to do a disk clean up found in Vista's system tools, it will help you clean up your drive in case your system is having problems with discarding of data. If this does not work you may try to uninstall this via the control panel and add remove programs and select your program. Restart then re-insall it then restart again.

Posted on Jun 20, 2009

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Hi there,

This seems like some registory values may be failed, its better if you can try connecting tham in other computer... and please give me the result, so we can work on it.

Thanks

Posted on Jun 20, 2009

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