Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Xerox c2424 error code

My xerox C2424 is displaying an error code after a power outage. The code is 07,010.43:6375 Can anyone help? Where can I get a repair or troubleshooting manual?

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  • skier118 Jun 26, 2009

    Yes Carl this helps. I bought this as a refurb so it's out of warranty. Xerox estimated $800.00 for repair. That's out of my budget. I'm wondering if a Xerox C2424 Camshaft/ Pivot Kit would fix my problem? Where can I get a repair manual or find info on repairing this printer?

    Thanks...

    Jeff

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The error code is "printhead stuck in the tilted position or not tilting properly over the CAM, due to problems with the process motor gearbox" the 6375 is your print count, are you under warranty still by xerox?
-Carl, please let me know if this helps.

Posted on Jun 25, 2009

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Error code 7,007.40:85682 
What does it mean? 

Posted on Dec 07, 2009

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Posted on Jan 02, 2017

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SOURCE: xerox workcentre C2424 printer

That means your print head is not tilting back and forth properly. Or moving side to side.
The 2 most likely causes are this. 1. If you remove the side covers, behind the left cover, ( left looking from the front of the machine) about half way back, near the bottom of the machine you will see a stainless steel block, about 1 inch square. Check that for the presence of ink that has leaked into it. normally its yellow. You will have to remove that block and clean it and the shaft that runs through it thoroughly.
2. The print head wiper, That is located between the print head and the drum. You would have to remove the scanner and the ink loader to access that area. But if a machine is not turned off correctly, unplugged or you had a power failure, it may be stuck to the print head. Which you would just have to take care and dislodge it from the print head then run a couple of cleaning cycles, or power on and off a couple of times.
3. You could have a bad wipre blade clutch but thats less likely. If there is alot of ink in the block, clean all around that area, and then, be 100 percent certain the machine is LEVEL. To check. put a level on the platen glass. check for level front to back and side to side, If it isnt level, shim it until it is level. And dont move, I mean relocate the machine when its hot.

Posted on Oct 31, 2008

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Xerox c2424 error codes


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There are two things. I most likely suspect that the print head wiper blade has stuck to the print head. Very common problem after a power failure.
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Xerox workcentre c2424 error code


One of two things most likely.
1. The wiper blade is stuck to the print head,or 2, The print head blosk has a lot of spill over ink built up in it.
That code is caused by the inability of the print head to move properly. Either left to right or pivot front to back to get into the print position.
You have to remove the covers to access the stainless steel print block. It is located about 2/3 of the way back on the lower left side of the frame. It is a one inch by one inch square block that may have a lot of buildup of spill over ink in it. If the wiper is stuck you have to remove the ink loader , where you add the ink sticks , to access the area between the print head and drum, It is a pink blade the is between the drum and print head, it wold be stuck to the print head not allowing it to move. Just carefully unstick it from the print head

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