Question about HP LaserJet P2015d Printer

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My HP P2015 reports a Jam when there isn't one

Hi when i switch my P2015D on it goes straight to a solid amber LED against the paper jam symbol. Acording to the manaul it should flash rather than stay on so i am wondering if it is a code light for a technical fault? If i switch the printer on while holding the stop button the printer has solid LED's against the Paper jam, toner low and paper out symbols.

Any ideas?

Regards

Chris

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  • 102 Answers

Hi,
Take the Tray 2 out and check if all the paper guides are moving freely if they are than remove the toner cartridge and check if any toner sensor is not align correctly.
If they are aligned correctly than next to the pickup roller there is a small piece of plastic make sure it should be hanging freely if it is than we need to perform cold reset of the printer.
Switch off the printer press and hold down the go button and switch the printer on keep holding down go button till the time three lights lit up on control panel, as soon as three lights lits up release the go button and let the printer initialise of it s own.
If that doesn't fix than Formatter Board of the printer is faulty.
Logic:
If there is no paper jam and printer rep[orts the jam means either any of the sensors is not aligned correctly and reporting the jam or formatter Board(Motherboard) of the printer is faulty and showing incorrect display.

Thanks and Regards

Posted on Jul 03, 2009

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Unplug your printer, open up all the door cover and close all of them back. (ALSO) make sure each area is clear of and torn or small peice of paper. plug you printer back in and turn it on see if it has reset.

Have a good day

Posted on Jun 20, 2009

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1 Answer

I can't seem to get my HP P2015 to work. When I turn it on, it just comes on with a solid orange light designating a Paper Jam, but there is no paper in the machine.


couple things that it could be are your pick-upn roller is not picking up paper and needs replaceing because they break occasionally, another thing is that the shutter link assy., the black and white plastic piece that is in the upper right when you open the printer could be defective or the plastic arm that goes in there is possibly broken off.

Jan 28, 2011 | HP LaserJet P2015 Printer

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Remove the covers and thoroughly clean the inside of your printer. Vacuum it out and wipe it down. Then examine the sensors and their wiring connectors. Intermittent problems are difficult at best. I suspect a thorough cleaning will eliminate it.

Nov 09, 2009 | HP LaserJet P2015 Printer

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HP LaserJet P2014 keeps showing paper jam when there is no paper jam. How to clear?


Hi,

If paper jam light is solid than checked paper path sensors and toner sensors and if they are aligned correctly than perform cold reset(Keep pressing and holding the green button) if still the issue persists and orange light remains solid than i m sure formatter board is faulty and we need to get formatter board replaced.

Thanks and Regards
Neeraj Sharma

Jul 01, 2009 | HP Office Equipment & Supplies

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Led on problem after half wormmingup


Hi,
Take the Tray 2 out and check if all the paper guides are moving freely if they are than remove the toner cartridge and check if any toner sensor is not align correctly.
If they are aligned correctly than next to the pickup roller there is a small piece of plastic make sure it should be hanging freely if it is than we need to perform cold reset of the printer.
Switch off the printer press and hold down the go button and switch the printer on keep holding down go button till the time three lights lit up on control panel, as soon as three lights lits up release the go button and let the printer initialise of it s own.
If that doesn't fix than Formatter Board of the printer is faulty.
Logic:
If there is no paper jam and printer rep[orts the jam means either any of the sensors is not aligned correctly and reporting the jam or formatter Board(Motherboard) of the printer is faulty and showing incorrect display.
Thanks and Regards

Jun 17, 2009 | HP LaserJet P2015dn Printer

1 Answer

Printer problems - solid yellow light down on HP P2015


Hi,
Take the Tray 2 out and check if all the paper guides are moving freely if they are than remove the toner cartridge and check if any toner sensor is not align correctly.
If they are aligned correctly than next to the pickup roller there is a small piece of plastic make sure it should be hanging freely if it is than we need to perform cold reset of the printer.
Switch off the printer press and hold down the go button and switch the printer on keep holding down go button till the time three lights lit up on control panel, as soon as three lights lits up release the go button and let the printer initialise of it s own.
If that doesn't fix than Formatter Board of the printer is faulty.
Logic:
If there is no paper jam and printer rep[orts the jam means either any of the sensors is not aligned correctly and reporting the jam or formatter Board(Motherboard) of the printer is faulty and showing incorrect display.
Thanks and Regards

Apr 20, 2009 | HP LaserJet P2015dn Printer

3 Answers

Hp 2015dn paper jam light on solid,won;t print


This is a widely known problem with this printer and means the formatter board needs to be replaced. Save yourself the cost and headache of repairing and move on. The problem initially began as a random situation where I would have to turn the printer off and back on to get it to print.This eventually progressed to the problem you all are reporting which is the amber toner and jam lights on. I replaced the formatter board on mine and after one month the problem returned with the new formatter board needing replaced as well.

Of course, HP acts as if they've never heard of the problem. This company's integrity and quality has gone from number 1 to dead last.

Dec 09, 2008 | Office Equipment & Supplies

1 Answer

The figure 8 light with the check, first symbol on my Hp Laser Printer P2015d is blinking. The printer will not print


the figure 8 light means paper jam.
check all of the paper path, from the paper try to the output, and fromt the manual feed tray to the output.

Dec 08, 2008 | HP LaserJet P2015dn Printer

3 Answers

HP P2015 Has Paper LED Solid Lit. Will not go off. Help!


Hello,

It seems that none of the printer's sensor is faulty, in fact, the printer has a faulty firmware on the formatter.

Your printer may need replacement of the formatter board, however, please try the following before swapping the formatter.

HP LaserJet P2015 Printer Series - Paper Jam Light Solid ISSUE: The HP LaserJet P2015 may come up with Paper Jam Light solid and would show the same light pattern even if the printer is power cycled.
SOLUTION: The Light pattern is as shown in the diagram below.
c01553062.jpg
Perform the following tasks in the order listed.
1. Reset the printer using the Super NVRAM initialization. The procedure is
a. Turn off the printer
b. Press and hold the GO button
c. Turn on the printer and continue to hold the Go button for at least 50 seconds. During this process the Attention, Ready and Go light turns on. Then the Attention and Ready light turns off, leaving just the Go light illuminated.
d. Release the Go button. The Go, Attention and Ready lights turn on.
e. Press and hold the Go button. All lights turn off. During the next three seconds, the Go, Ready and Attention lights turn on in that order, one per second.
f. Release the Go button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the ready state.
2.Unplug the power cord when the printer is on and leave it unplugged for 10 Seconds.
3. Turn the printer back on.
If the above steps resolve the issue, then print a configuration page and check the firmware version and the formatter board no.,
If the firmware version is below: 20080312, then your printer needs to upgrade the firmware, however the firmware can be upgraded only onl those models whole formatter board's third number from left is 0, 1 or 2, eg: JK0xxxx

If the 3rd number from left of the formatter board no is anything other than 0, 1, 2, then firmware cannot be flashed.

Please let me know the next update.

- Nikhil

Nov 08, 2008 | HP LaserJet P2015dn Printer

5 Answers

HP laserjet P2015D , JAM LED in a solid state ??


Dear gentlemen,

Hope this helps you sort out the problem. Please check paper jammed pieces of paper remains from paper in to out paper path. Check if the paper is properly picked-up, else check rubber roller pick-up and the solinoid motors that control to fed on and off the tray to engage pick-up. Check paper path sensors if possible. If you can determine when is the paper Jam happens please advice. Other means you can also refer your manual and machine diagnostic menu which part of the operation the paper will jam.

Best regards,
Rosener Guyano

Jan 10, 2008 | HP LaserJet P2015dn Printer

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