Question about Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

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Decreased wand suction

The hose is clear yet when you take the wand out, there is no suction

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  • 83 Answers

The blockage could be in the wand itself or in the entry duct of the machine. Take the wand off, look through it and if you can't see light coming through the other end, there is something stuck in the wand - take it out with a long object like a metal hanger...if the wand is clear, call the Dyson helpline - they will do a thorough blockage troubleshoot over the phone and clear the blockage.

Posted on Jul 30, 2009

  • dysonrfb Dec 10, 2010

    Check if the valve at the base of the wand (where flex hose attaches to vacuum body) is open or shut. It is supposed to rotate for either floor or wand when needed. If it is shut, the plastic assembly is most likely broken and will need to be removed and replaced. Not sure if the DIY'er can do it or have to take it to dyson repair.

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If not, dismantle the wand and use long pipe cleaners or a bottle brush to clear any possible jams in the wand or head. Remove the hose from the main unit and if possible, drop ball bearings or marbles down the hose to try and clear any blockage. Remember to recover all of the ball bearings or marbles before you reassemble the hose and wand.

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Have you remove the hose and checked the suction at the intake of the vacuum? If the motor is running there will be suction.
If there's suction here, attach the hose to the vacuum, turn it on, and check the end of the hose for suction. If there is none or very little, there's a clog or bad leak in the hose. The easiest way to check for a clog is to drop a coin in one end, lift that end up allowing the coin to drop through to the other end and out. If it drops through, the hose is clear. If not, the easiest way to clear it is to plug the hose in to the exhaust port of the vacuum, place the other end into a large garbage bag or point it outside, and turn on the vacuum. This will usually clear a blockage.
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My Electrolux guardian C135 vac has lost suction. replacing the bag does nothing. removing the HEPA filter has no effect - what do you suggest? Will a replacement HEPA filter make any significant...


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Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

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Jan 30, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

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Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To test this, please remove the wand from the machine and switch on, testing the suction from the top of the wand handle. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its strong from the hose itself, the wand is blocked and you will need to clear this.

If there is poor suction from the hose, you can remove this by unclipping it from the base of the machine and can then remove any blockages. It is also worth checking the hose for any splits or holes.

If you need any further help or advice, please visit our website at www.dyson.com and check out our support section.

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Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

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1 Answer

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Im sure you have a clog and if you remove it, you will be back in business.

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2 Answers

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You have a blockage in the wand. Stand behind the machine and:
1) Remove the u-bend which is located NEXT to the right-hand side wheel, NOT above it. It connects from the bottom of the long gray hose to next to the right-hand side wheel. It is attached to the machine with a rectangular-shaped clip - push the clip and pull the pipe down.
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4) If the wand is clear, stretch the hose out and look for dark spots - those are the blockages. Again use a long object to remove the blockage - be careful not to damage the hose, you don't want to buy a new one.

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