Question about Fisher and Paykel GWL11 Top Load Washer

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GWL11 fails to drain

GWL11 fails to pump water out so that rinse cycle can begin. There is a slight humming noise when the water should be pumping but no water comes out the hose.The machine is about 3 years old and has worked flawlessly up to this point.

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  • slsanders Jun 21, 2009

    Removal of the inner tub and the impeller housing revealed a plastic collar stay wedged in the impeller jamming it and preventing the pump from running.

    Removal of the debris repaired the problem. No service call, no parts, couple hours of research and a little handiness now running good as new!


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I had the same problem. After bailing out the water, I tipped the machine and saw a knee high panty hose caught up in the fan on the bottom. I removed that, checked to make sure the fan could spin freely, and viola! problem solved!

Posted on May 08, 2012

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Replace drain pump. on fisher and paykel you need to replace control board at same time you replace drain pump.

Posted on Jun 20, 2009

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Posted on Jan 02, 2017

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1 Answer

Hi I have a fisher and pykel fresh smart drive 9 and its filled up with water but wont drain,ive tried advancing the cycle but all I get is a humming noise.please help


The humming noise is due to the drain pump being jammed due to clogging of dirt. All you need is to remove the drain pump and do a full clean up. You can also try to tap on the drain pump while it is humming as it will release the dirt and wash off.

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My GWL11 has been making a loud noise for a few weeks and I just tried to wash a load of clothes and it stopped on the rinse cycle and wont continue. I have tried to turn it off and back on to the rinse...


sSorry to read about your problem, I hope this helps you out.

You must have lost you water pump, that was the noise you where hearing

I tried to help you. Please help me and Rate/Vote on my response, thanks and good luck

Dec 22, 2010 | Fisher and Paykel GWL11 Top Load Washer

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Loud whirring noise going into rinse cycle. Low


Hi tuck just read your posting.Now on the low whirring noise on the start of the rinse cycle ,Is it when the machine is draining the water or filling with water.If the noise happens when the machine is draining then I think either your pump has something slowing it down or it is faulty.Please look underneath the machine to the front right and you should see a red or black fan .If you do then this is your pump.If you don't see a fan you must have the newer style of pump.Please reply with additional information on the questions and I am sure I can help you rectify this problem

Jul 08, 2010 | Fisher and Paykel GWL11 Top Load Washer

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The wash cycle clicks on and a small amount of water enters the drum, as normal, but then there is just a humming noise and the drum does not move. When I put it on the rinse and spin cycle (there is...


I removed the bottom panel under the door and drained the the tub. There is a white filter housing that unscrews, but you need to have towels handy to catch the water that comes out. The machine appeared to work after that but it would'nt drain and it turns out that the humming noise was coming from the drain pump connected to the filter. I ordered a new drain pump assembly, which should be easy to replace since it is located at the front of the washing machine.

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Start the wash cycle, water starts to run in,F21 displays and a humming noise begins and the door will not open no matter what effort you make to try and open. Reset cycle to rinse and water will not go...


f21 is no drain error code,you have to take off the bottom panel,you'll need a shop vac or something to catch water,put some towels down under the pump,the middle of the pump unscrews so you can clean it out,turn the center part counterclockwise slowly,when the water starts leaking out vac it up as it leaks out,doesn't take long to drain it,when it's drained remove the center piece and you'll find some lovely things in the catch,feel around inside the pump to make sure you get everything out and nothing is hitting the impeller or stuck on it,if it doesn't drain after that and the pump just humms you'll need a new pump,good luck,if i can help you with anything else let me know

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Shreiking spin in rinse cycle


Your pump is probably what's causing the noise . Usually the bearing starting to go out , causing the pump to freeze up , begins with this noise .

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Stops before rinse cycle... won't drain or spin.


The REGULAR CYCLE button turns the drain pump on or off. The REGULAR LED will turn
on when the pump is on. This feature can be used to drain the tub. You could get a bucket and lay the hose on the fllor. Gravity will drain it down.

Sep 07, 2009 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Stalled Motor


quite possibly the drain pump which would cause it to stick in rinse cycle. the humming noise you heard is probably the drain pump powered up but jammed. likely cause is a foreign object stuck in the pump impellor - main culprit is bits of bra wire. take the pump to pieces and extract whatever is jamming it.

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