Question about HP Officejet 5610 All-In-One InkJet Printer

3 Answers

CARTRIDGE ERROR: REFER TO DEVICE DOCUMENTATION TO TROUBLESHOOT

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  • royrhoel Jun 20, 2009

    Thanks for the responses! I've been using this printer for almost 3 years now. The cartridges are all new. I've tried to clean them but the same thing happens. More input please.. Thank you.

  • royrhoel Jun 20, 2009

    I've tried to take both cartridges colored and black, then try to clean the tips, then try to put it back with a push. Then the align page instructions went on.. I have done the cleaning for 5 times until this was corrected. And i finally did the "clean cartridge" options on the configure button, just push the arrow to number 6 options then press ok to start the cleaning process. Thank you very much for the responses. Hope my experience would help a lot too. Chow!

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3 Answers

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  • Master
  • 508 Answers

You can take cartridge to Cartridge World and have them test it to see if it bad! Hope this helps!!!

Posted on Jun 20, 2009

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  • Master
  • 1,383 Answers

First pull out ink cartdge from printer.
Then check there is any paper jam .Clean ink cartrdge from dust and ink powder also check there is any leakage in inkcartrdge.
Then put again ink cartrdge in its position.

Posted on Jun 20, 2009

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  • Expert
  • 102 Answers

Hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost,Scanner does not work, Connection problem etc. For find all these software solution just clickhere....

CARTRIDGE ERROR: REFER TO DEVICE DOCUMENTATION TO - 733bedd.jpg8d0783d.jpg

http://www.hp.com/printer/prob676ijt65/solution

ab91

Posted on Jul 17, 2009

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Posted on Jan 02, 2017

hvpatel
  • 152 Answers

SOURCE: hp 4355 cartridge error

your cartridge may be faulty if you change cartridge and message display same problem so clean catridge block contact with soft cloth clean cartridge back side using student eraser if problem will continue so contact your hardware technician
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Posted on Mar 29, 2008

sethdileswar
  • 253 Answers

SOURCE: hp 4355 cartridge error

cartridge use same number.

Posted on Jun 30, 2008

SOURCE: Cartridge Error

We had a client come in today with an HP OfficeJet 4315 that they bought a couple weeks back at Office Depot. The carriage jammed up after installing a new black ink cartridge. He said he had received a “Cartridge Error” and a “Clear Carriage” error. We fixed the Cartridge error by removing and inserting the black ink cartridge back into place. The clear carriage error was just as easy. We powered off the printer, opened up the right side where the ink carriage was hiding and pushed the carriage to the left. We then just powered it back on and it performed an alignment test. That’s it!

Posted on Oct 24, 2008

technotech
  • 183 Answers

SOURCE: cartridge error

Step one:Clear any paper or carriage path obstructions
Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed the instructions for removing a paper jam, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams.
Moving the carriage
With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and reconnect the power cord.
Press the On button to turn on the all-in-one.
Print the self test from the menu to check the functionality of the product by following these steps:
*Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
* If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
* If the issue is not resolved , continue to the next step.
Step two: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.
Verify that the computer and the all-in-one product have a three-prong power plug.
Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the issue is not resolved , continue to the next step.
Step three: Ensure that the control panel faceplate is installed correctly
If the control panel faceplate, or bezel, is incorrectly installed, the product may indicate a false carriage stall or carriage jam error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following the instructions below.
If the control panel faceplate is already installed, and your printer has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to ensure proper installation of the faceplate adhesive or pins.
NOTE:If the control panel faceplate is already installed, proceed to the next step.
Attach the front panel covers.
Align the faceplate over the buttons on the top of the HP All-in-One.
Figure 1: Aligning the faceplate
Snap the faceplate firmly into place.
f538323.gif
Comment by technotech, posted on Nov 01, 2008 72a068b.gif Figure 2: Attaching the control panel faceplate
Make sure all the buttons can move freely.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step four: Perform a partial reset
A partial reset will return user settings to factory defaults. On some models, language and country/region settings are also reset. Perform a partial reset of the product by following the instructions below.
With the unit turned on, unplug the power cord from the unit.
NOTE:Do not do a partial reset when the printer is turned off.
Press and hold # and 3 while plugging in the power cord.
When Part.NVM Reset displays, release both buttons. The unit gets reset and comes online.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step five: Remove and re-install the print cartridges
Improper placement or installation of the product's print cartridges can cause the product to indicate a carriage stall error condition. Ensure that the cartridges are installed correctly by following the instructions below.
Turn on the HP Officejet, and open the print-carriage access door.The print carriage will move into the access area.
Figure 3: Opening the print carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.285fc74.gif
Figure 4: Removing the print cartridge
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1 - Print cartridge slot for the tri-color print cartridge
2 - Print cartridge slot for the black and photo print cartridges
NOTE:It is normal to see ink buildup in the print cartridge slots.
Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
Close the print cartridge access door.
Print the self test from the menu to check the functionality of the product by following these steps:
Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
If the issue is not resolved , continue to the next step.
Step six: Service the printer :- If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Nov 01, 2008

  • 2 Answers

SOURCE: cartridge error, refer to device documentation for troubleshoot

show me a massage Cartridge error, refer to device documentation for troubleshoot printer model hp officejet 5610 all -in- one what is the problem and how do i solve thnk you

Posted on Jun 28, 2009

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1 Answer

Cartridge error refer to device documentation


Hi Charlie,

If you had the cartridge in the printer for sometime, try replacing it.
OR Is this recently installed Cartridge ?

Try the method for both criteria.

Remove the cartridge, Clean the electrical contacts ( golden dots ) with lint free cloth, Install the cartridge and the error should disappear.

If this does not work, Try contacting HP Tech support ( 1-800-474-6836 )

Regards,
Sean

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You must be using HP60.
Have you refill your cartridge at all?

If you did, gentely wipe out the cartridge circuit part with Q-tip (with bit of alcohol).
And wipe out the circuit part in the printer where cartridge goes in as well.

And try back.
Sometimes by having some dust or bit of ink make cartridge unreadable.


If you used brand new, do same thing to cartridge circuit part.
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For your reference, HP4580 is pretty new model and has not cause major problem.
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If you would like to save money, try refill kit by "ROADINK".

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