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Re: Dyson DC 24 pick up head wont spin
- Look for the reset button on the side of the brushbar housing - there should be a red sticker and a red button. Push it once. It's
not gonna stay depressed, it's gonna pop right out - that's normal.
- Step on the red pedal on the back
- Turn the machine on with the red power button
- Press the gray button next to the red power button - this is the ON/OFF switch for the brushbar - if it doesn't spin, press and hold the gray button down for 10 seconds
- If it still isn't spinning, remove the brushbar and make sure nothing is blocking it and withholding it from spinning
- For further troubleshooting assistance call the Dyson helpline, they know what they're doing
The DC24 dies not have a belt drive. The roller brushes work on the vacuum air pressure. This is switched on and off using a micro switch next to the power switch. The grey button next to the red one sometimes sticks so it won't reach the micro switch underneath to start the brushes. I removed the surrounding plastic on mine using the three star shaped headed screws on the rear panel behind the power switch. I checked the micro switch by pressing it a few times and sprayed a little lubricant silicon grease around the moving switch parts. It took about 20 mins in all. The design could be better as it relies on a long thin plastic pointer to depress the micro switch. It it fails again I will bypass the switch by adding a wire loop between the two contacts of the micro switch. This will keep the brushes rotating whenever the power is on.
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Hi , if i am correct the brush bar is driven by a small electric motor inside the brush bar. It sounds as if the motor has gone or the small printed circuit board has a fault. You will have to get it checked.
In most cases, DC24's reset button should be located in a red recess on the side of the cleaner head, as shown in the video guide below. It may help to use something like the eraser-end of a pencil to press the button - you should feel a click as it engages.
Some newer DC24 variants don't include a physical reset button, and instead the reset mechanism will activate when you turn off the vacuum, then turn it back on and recline it into the normal vacuuming position.
If you can't see a reset button on either side of the cleaner head, this may be the case with your machine. If you're unable to reset the cleaner head, please contact our experts directly. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
There should be a red insert on the right-hand side on the cylindrical bulge behind the brush cylinder. Check that this is moving when you push the button. The red insert should stay pushed in for the brush to rotate. The insert moves in an out as well as rotates in order to lock in the 'in' position. Mine is a little sticky on the rotation and I need to shake the brush head a little in order to get it to rotate and lock.
I'm sorry to hear you're having difficulties with your DC24. The red button you're referring to is the brushbar motor reset button; the catch to release the brushbar is on the underside of the cleaner head.
To clean any threads or hair from the brushbar, please follow the steps shown in the video below.
I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).
The belt will stop itself from spinning if you accidentally picked up a shoestring or vacuumed the edged of a carpet and the carpet got caught. To have the brush spinning again, simply step on the front of the machine, pull back the handle, turn the machine on with the red power button and press the gray button next to the red button - that's the ON/OFF button for the brushbar. If it doesn't spin, press and hold the button down for 10 seconds. If it still doesn't work, call the Dyson helpline, they'll have you open up the cleaner and inspect the belt and brushbar motor and if all else fails, they'll refer you to a local repair dealer in your area to fix it.
The belt will stop itself from spinning if you accidentally picked up a shoestring or vacuumed the edged of a carpet and the carpet
got caught. To have the brush spinning again, simply step on the front of the machine, pull back the handle, turn the machine on with
the red power button and press the gray button next to the red button - that's the ON/OFF button for the brushbar. If it doesn't spin,
press and hold the button down for 10 seconds. If it still doesn't work, call the Dyson helpline, they'll have you open up the cleaner
and inspect the belt and brushbar motor and if all else fails, they'll refer you to a local repair dealer in your area to fix it.