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we had the same problem. called into the toll free number they said they were aware of this problem.....they sent us a box and mailing label we sent it in and 3 weeks later received it back and has worked fine since....KNOCK ON WOOD. Goodluck
i order to fix the 3 red lights on your 360 u must take it apart all of it and then clean it from top to bottem and then put back together when the light s flash it does not mean your 360 is broken ight it just means you need to clean it