Question about HP Officejet 6310 All-In-One InkJet Printer

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J6450 Prints multiple copies

I have installed my HP J6450 on 3 computers (1 vista and 2 XP). For two of the computers when I ask it to print one copy of a document it prints 3. On the third computer, XP, it works fine, one copy. Any buddy have this problem that found a solution. I have tried an uninstall/reinstall multiple times but no fix. Very frustrating.

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  • Michael Grey
    Michael Grey May 11, 2010

    It seems as though a field has been set to three in the software on the afflicted machines.

    Check your settings

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After spending a lot of time on the net looking for an answer I decided to spend some time to see what was different betweent the computers. It turns out that the 2 computers that I was having the problem on had Zone Alarm installed and the 3rd computer that it was working on did not. So I dug around in Zone Alarm and marked every HP software item as allowed. I then rebooted the computer and submitted a test page to the printer. Low and behold 1 copy as I wanted. I proceeded to test it some more and now am only getting one copy when I ask for one. The problem appears to be that Zone Alarm was messing it up. I still have Zone Alarm running, I just needed to mark HP as an accepted program under every listing in Zone Alarm.

Posted on Jun 22, 2009

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