Question about Creative Labs Zen Touch MP3 Player

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Computer won't recdonsie my zen touch

Hi, could you tell me why my computer won't reconise my zen touch.
We have windows xp, when I conect the USB nothing happens.


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Re: Computer won't recdonsie my zen touch

· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Posted on Dec 17, 2007

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