Question about Kenmore 20.6 cu. ft. Top Freezer Refrigerator

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Freezer works but refridgerator does not . light works and coil fan woks

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Since you did not mention the manufacturer breand, or if it is a top freezer/ bottom food section, or if it's a sxs- I can only give you some general diagnosis:

Top freezer model and sxs
1. Are your controls in the proper setting?
1. Check to see if there is any "snow formation" on the evaporator cover. If yes, then you most likely have a defrost issue

2. Is defrost drain clogged ( top freezer model). If defrost drain is clogged then water can "spew" over into air diffuser and cause an airflow issue

3. Make surer you are getting air flow into the food section i.e. the fan in the freezer blows the freezer air into the food section. You might havve an air difuuser that is not opening

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Posted on Jun 20, 2009

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I have a Kenmore household refridgerator/top freezer and it does not wok. The inside light comes on but other then that, nothing else happens. I switch the freezer setting to "OFF" and then turn it to...


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Many times a freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong.


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Kenmore refrigerator with bottom freezer. freezer works,refrig does not. Can you help me find the problem .Also, bar between the upper doors gets real hot.


I had this problem. The Evaporator fan in the freezer was working but no air would be circulated from the freezer into the refridgerator. To test this you open the door of the freezer, and depress the door button(s) of the upper refridgerator doors so that the light extinqueshes in the refridgerator. This will engage the evaporator fan in the freezer. You can check to see if air is venting from the freezer into the refridgerator by feeling the holes at the top most part of the multi-air flow channel in the refridgerator. If air is comming out when the freezer door is open, close the freezer door and feel if air has stopped. If you have kept the upper door buttons pushed in on the refridgerator and now have the freezer door closed, you should still hear the fan running, but may have not air flow with the freezer door closed. The cause of this is the air return channel from the refridgerator to the freezer is either frozen or clogged. My return-air channel was not frozen but clogged by a residue from something that spilled inside of the bottom of the refridgerator. The return-air channel has two vents in the rear-bottom of the refridgerator that exit into the freezer behind the evaporator (cooling coils). You can't see it even if the back interior panel is removed from the freezer compartment.

The bottom line here is that if air is prevented from moving from the refridgerator, back down to the freezer, then your refridgerator will not cool, but your freezer will work just fine. You will not need to replace the fan, unless the fan is not functioning. You may need to check the dampener, to ensure that your multi-air flow channel is open - (allowing air to come into the refridgerator). The multi-air flow channel is easy to remove once all of the shelves are removed from your refridgerator. Only 2 screws holding it in (securing the center rack top and bottom). The top screw is located behind a small plastic cover that can be removed.

That's what worked for me.

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my refridgerator is a Maytag side by side did the same thing checked the freezer compartment fan was working removed cover to look at the cooling coil, the coils were frozen solid ended up defrosting freezer compartment every other day. replaced the adaptive control board located in the refrigerator side top, haven't had another problem since.

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1 Answer

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