Question about HP DesignJet 3500cp InkJet Printer
When initializing hp 2500cp printer an error code 010023-0000001 appears on dislay. manual indicate to check x-encoder and optical cable for damage. Please provide steps to do this.
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Posted on Jan 02, 2017
Typically, HPs have one fixed hook for the hole at the end and for the other end, a spring steel piece with a hook. Take a good look at the carriage; it will have a vertical slot, located toward the innermost part of it through which he strip needs to pass. Either take the strip (clean it gently while it's out), push it through the carriage while it is centered and look along its possible path for the hook arrangements. I don't know your particular printer but some of them require removal of the case to access those points. If you have a longish tweezer, you may be able to fish it into place (using a flashlight) anyhow. Be sure to fasten the spring-end first since the fixed end will not give and you risk tearing the mounting hole otherwise.
Posted on Apr 22, 2009
Hello. You probably have a worn out trailing cable. The manual says:
System Error: 010036 (see next page for 010036 0000XX00)
Problem Description: ADC Test Failure in the Main PCA.
Corrective Action: Try the following:
Switch the Printer OFF from the back and
then disconnect the Trailing Cable from the
Electronics Module. Switch the Printer ON and
see if the Error Code now changes to “010037”.
If the error code remains as “010036”, replace
the Electronics Module page 8-6.
If the Error Code changes to “010037” then try
Make sure that the Trailing Cable is
Replace the Trailing Cable page 8-36.
Replace the Carriage Assembly page 8-42.
The manual can be downloaded at: www.lpscomputer.com/ec/manuals.htm
Posted on Apr 29, 2010
This can be caused by a faulty electronics module, trailing cables, printhead carriage assembly, or ANY of the stepper motors.
Switch the printer off from the back, and then disconnect the trailing cables from the electronics module.
Switch the printer back on.
If the error code changes to '010037'
If the error stays as 010036, change the Electronics Module.
If it is 010037, replace the trailing cables, then the carriage assembly.
Trailing Cable Part No. C4704-60015
Electronics module Part No. C4723-60114
Posted on Apr 30, 2010
SOURCE: Hi, In the office we
It is a PPS system failure(Pen to Paper Space).
Turn power off and pull the plug from the wall outlet.
Reconnect and power on.
In the Diagnostics perform the Scan Axis PRS diag test.
If it still fails a tech is going to have to look at it.
Sorry, but this may need parts replaced. A print mech board or the PPS solenoid.
Posted on Mar 26, 2011
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