Question about Lucent PARTNER18 Corded Phone

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Our Lucent/Avaya Partner-18D voicemail stopped working [we have Partner Mail VS]

We cannot connect to our voicemail boxes or place people into voicemail. This problem just appeared - system was working fine until a couple of days ago. Now, when you try to access messages, when you hit "VMS" button, you get nothing. Same when you try to transfer an incoming call to someone's voicemail.

Posted by Anonymous on

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6 Suggested Answers

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Posted on Jan 02, 2017

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mtspace
  • 103 Answers

SOURCE: Voice Mail

  1. Press Feature until the screen displaysRINGS, and the line you choose.
  2. Press a number key (1 - 7) to select the number of times the line rings before the system answers. To select Toll Saver, press 8 (the machine to answer after 4 rings when you have no messages, after 2 rings when you have messages), or press 9 (the machine to answer after 6 rings when you have no messages, after 4 rings when you have messages).
  3. Repeat Steps 1 and 2 to set the number of rings for the other line.
  4. Press Stop when you are finished.

Posted on Jan 07, 2008

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SOURCE: Checking voice mail from remote location

If you are using Partner voicemail, you would just press *7 when you hear the voicemail system.

If you press *7, and do not get prompted for the extension number, you dont have a Partner voicemail.

Posted on Jun 30, 2008

SOURCE: I need to change the main company greeting

dial voicemail, when prompted for mailbox
99#
1234#
9
3 for AA
1 for day 2 for night
6 to modify menu
press star (*) pound (#) (you arent messing with selector codes
record greeting there. 21 to rerecord, 23 to listen
Make sure you press # to save when finished

Posted on Jan 14, 2009

  • 27 Answers

SOURCE: AUTO ATTENDANT NOT ANSWERING

There is about three to four programs that need to be set up in your phone system in order to do this , the program number my be a little different depending on the partner system you have .

Posted on Feb 27, 2009

  • 43 Answers

SOURCE: disable the speaker button on a lucent partner 18d

It is not possible to diable the speaker phone but you can use the HFAI / Mute button to mute or unmute the spk. By default the spker phone is muted. Hope this helps.

Posted on Mar 12, 2009

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