Question about Baby Gear

1 Answer

Philips DPM 9350 digital audio recorder [Digital Pocket Memo]

Our Philips DPM 9350 has a spring-loaded MMC/SD memory card, and the spring release has broken.

Can that spring release be repaired? Can I do the repairs, and if not, but it can be repaired, what is the likely cost? Is there a repair center in or around Boston, or must it be sent to or Philips, from whom it was purchased.

It’s a very expensive device (made in Austria) to become dysfunctional for that reason.

Posted by on

  • 1 more comment 
  • Maynard Clark
    Maynard Clark Nov 03, 2007

    Interesting that, when I phoned in Concord, Ohio, the company that had sold me the software AND the Philips Digital Pocket Memo recorder.

    The tech support guy said, "$30-35 tops. Do you want to arrange now to send us the device at your expense, and we'll return it at our expense after it's done."

    The customer service person said, "It's off warranty, so it will be $45 + $16 + shipping costs to return it after the repair."

  • Maynard Clark
    Maynard Clark Nov 03, 2007

    Early this afternoon I phoned in Concord, Ohio, the source from which I had purchase the GearPlayer software and the Philips DPM (Digital Pocket Memo) 9350.

    The tech support guy said, after checking, $30-35 tops. Do you want to arrange right now to send it to us? We'll return it to you at our expense after fixing it."

    T/he customer service lady told us that, since it's not under warranty, it would cost us $45 + $16 service fee + postal costs to return it to us after the repair. Evidently, the left hand and the right hand don't talk with one another in that company.

    So it looks like very small Phillips-head screws in the Philips DPM 9350, but where could one purchase the spring for the spring mechanism?

  • Maynard Clark
    Maynard Clark Nov 03, 2007

    A replacement device from Olympus costs under $50 with transcription software (Olympus Wave Player, kind of like WavPedal), and saves the audiofiles as .wav or .mp3 files, so we don't need audiofile conversion software.



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 4,889 Answers

The spring release assembly is very cheap and should not cost you more than 25$ even if you get it repaired so i advice you take proffessional assistance..

Posted on Nov 02, 2007

  • eagle338
    eagle338 Nov 03, 2007

    You can order a genuine spare at philips customer support site..Or atleast in the showroom.. The 35$ deal i think is not bad..As the new spring release will cost you abt 25$



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How do I restore a deleted recording?

It's a digital recorder, right? And I think the lost audios were initially stored in the memory card. In this case, you may need a data recovery program on your computer. Feel free to give this one a try if you're a Mac user. Recover Digital Photo Music and Video on Mac OS

Oct 30, 2014 | Philips LFH9600 Digital Pocket Memo with...

2 Answers

Where to send pocket mmo recorder for repair?

Roach Reid Office Systems 2737 Gilchrist rd Akron Ohio 44305 ATTN Mark

Aug 23, 2014 | Philips LFH9500 Pocket Memo Digital...

1 Answer

Function locked

You may have a SD card with a lock switch in the lock position. If not, the internal sensor that detects the position of that switch may be bad. It could also be corrupted memory so try reformatting the memory from the menu. Scroll thru the menu until you see the memory icon.

Dec 18, 2013 | Philips Pocket Memo 9360 Handheld Digital...

1 Answer

Our 9500 series Philips digital pocket memo will not clear the old files when complete. As a result, we are unable to download new files. Any help would be appreciated. Thanks! Jill

Hello You need to Use Philips SpeechExec software for automatic
download, conversion and routing of files
recorded with a Pocket Memo dictation
recorder. How and which files are downloaded after a
recorder is connected can be configured in
the settings menu of SpeechExec or with the Configuration Wizard
Configure the download process
from the Pocket Memo
How and which files are downloaded after a
Pocket Memo is connected can be configured in
the settings menu or the Configuration Wizard.
1 Connect the Digital Pocket Memo to the PC
using the USB cable.
2 Click Settings > General Settings on the
menu bar, select DPM/DT Configuration >
DPM Settings from the list on the left side.
3 Click the Start... button. The DPM configuration
dialog is displayed in a new window.
4 Select Download in the left pane.
5 Select which files will be downloaded
(download file type):
• All files
• EOL (recordings marked as finished/endof-
• File selection (SpeechExec prompts the
selection of specific files to be downloaded)
• File with keyword 1 (specify a keyword)
6 The download settings also allow the user
to specify if files will be deleted on the
Pocket Memo after they are downloaded.
7 Click OK to save the settings and confirm
the transfer of the new settings to the
Pocket Memo.

Apr 05, 2011 | Philips Pocket Memo 9500 (256 MB 1 Hours)...

1 Answer

Where is the on/off switch for teh Philips 9350 pocket memo

Move teh 4-position switch to the stop position and push back the movable center part of the cap.This locks the 4-position switch and the device switches off.



Sep 29, 2010 | Philips Pocket Memo LFH9350 Digital Voice...

1 Answer

Storage path

On removable memory cards. Panasonic iPalm Digital Cameras are equipped with an SD Card Slot which allows the camera to store images on EITHER an MultiMediaCard (MMC) or an SD Memory Card. Simply insert an MMC or SD Card into the camera, take pictures until the card is full, then remove it or replace it with a fresh card. You can selectively erase any or all of the images from the either the MultiMediaCard or the SD Memory Card and reuse it. Storage capacity for the PV-DC3000-A (based on included 16MB SD Memory Card) SuperFine Mode* (2048x1536/low compression) up to 13 images Fine Mode (2048x1536) up to 27 images Normal/2x Digital Zoom Modes (1024x768) up to 69 images Burst Recording Mode (1024x768) up to 82 images 3x Digital Zoom Mode (640x480) up to 150 images Motion Image Recording Mode (12 sec. max./320x240) 9 sets TIFF Mode (2048x1536/no compression) 1 image Storage capacity for the PV-DC3010 (based on included 32MB SD Memory Card) SuperFine Mode* (2048x1536/low compression) up to 29 images Fine Mode (2048x1536) up to 57 images Normal/2x Digital Zoom Modes (1024x768) up to 145 images Burst Recording Mode (1024x768) up to 172 images 3x Digital Zoom Mode (640x480) up to 315 images Motion Image Recording Mode (12 sec. max./320x240) 19 sets TIFF Mode (2048x1536/no compression) 3 images

Aug 31, 2005 | Panasonic iPalm PV-DC3000 Digital Camera

Not finding what you are looking for?
Baby Gear Logo

Related Topics:

532 people viewed this question

Ask a Question

Usually answered in minutes!

Top Baby Gear Experts

Dorel UK
Dorel UK

Level 3 Expert

1629 Answers


Level 3 Expert

78010 Answers


Level 3 Expert

102366 Answers

Are you a Baby Gear Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides