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I have a Jenn-Air side by side fridge freezer about 9 years old - sorry I don't know the model number - perhaps you can tell me where to look - and the bottom of the freezer compartment freezes up as if there is a build up of water/moisture. This slowly forms a block of at the base of the freezer necessitating a lengthy manual defrost. It has been "repaired" several times and the story given is that food dropping down inside the back of the freezer is blocking the grill causing the icing problem. This is impossible as the only contents that could drop small items like frozen vegetables are kept in the door shelves, which are at the front of the freezer. Other than the ice build up at the base the freezer temperature seems fine, and it operates on a nid coldness setting

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  • hordens Jun 20, 2009

    I'm not really sure what I'm looking, for but having removed the back I've found a small plastic tube that hangs down over a very small plastic tray that sits in behind the compressor (looking from the back). Assuming this is the tube there is nothing in it, it doesn't feel like it has recently defrosted, and the tray is so dry that dirt in it is more like gravel than dust. This would seem to indicate no liquid has come down this tube for a long time, which could mean that it is blocked - the freezer has been off for about 8 hours as I try to clear the ice build up - rather than frozen. If it blocked then presumably someone more knowledgeable than me can clear the block, but could that be caused by the food issue it's been blamed on before? If it is an inherent design problem - as your email suggests - how do we go about changing things to ensure it doesn't happen again?

  • hordens Jun 20, 2009

    Following my follow up email, I forgot to say that there appears to be an adequate gap between that pipe and the tray, especially as there is no sign of any water having come down the pipe for some time. So we come back to the pipe being blocked rather than frozen as the likely problem, so any ideas as to how I unblock the pipe?

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It sounds as if for whatever reason, the drain tube is freezing shut, if you take a piece of 14 gauge solid copper wire, put a couple of inches of it into the drain tube from inside of the freezer, take the other end and put a couple of turns around the defrost heater, this will transfer heat to the drain every time you go into a defrost, we have done this successfully in the past when drain tube heaters are not available for a brand or model that we are working on.

Posted on Jun 20, 2009

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Hi, I have found the drain tube that goes into the pan underneath the refrigerator does not have enough gap between the tube and the drip pan. This causes the water to stay in the drain tube enough that it freezes. To check this out, remove the rear cover to the compressor area and locate the drain tube.
Please let me know what you find.

Vic

Posted on Jun 20, 2009

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