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It's most likely the trigger not engaging the piston that releases the steam. Due to the fact that the plastic inside the 220 holding the trigger in place has cracked on both sides.It will need to be taken apart.That's another issue.Be easy on the trigger press down gentle.....
Sounds like you need to prime the water pump. Remove the filter holder, open the steam knob and then press the coffee delivery switch. Wait for water to flow consistently from the steamer and then close the steam knob. Water should then be forced to flow through the goup head (coffee head). If you cannot get water to flow from steamer then the pump may have already been damaged or it may have been faulty from the start. If water will flow through steamer but not for the coffee, then the group head is blocked. Good luck hope this helps and remember that all machines should be primed like this before use.
In order to produce steam, you have to "pump" the steamer. After it heats up, pump it while moving it back and forth on the floor while mopping - it takes a few strokes to get the steam really rolling. I love mine - ;)
The people who manufacture this unit and box it are idots. The manufacturer should that steam can be dangous, and , a user manual should be shipped inside the box. Hey SCUNCI STEAMER dum dums,. Put a printable manual on the site so your customers won,t get hurt by not knowing robert ferriss
Both tubes must be in the water. If you haven't used the machine for awhile, fill the water canister, turn the espresso maker on and also turn on the delivery switch (the top switch on the EC140). You'll hear the pump and in a second or two water will begin to exit the boiler nozzle. Immediately turn the delivery switch off. Wait for the "OK" light to come on. Press the "Steam" switch (the middle switch on the EC140, place an empty cup under the frother and turn the steam control knob on top in the counterclockwise direction. Steam will come from the frother. Be very careful to avoid contact with this steam.