Question about Dell OptiPlex GX260 PC Desktop

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Black screen with new PCI video card

I've got similar problem like http://www.fixya.com/support/t2244032-black_screen_agp_video_card_update.

Except I got PCI card (GeForce 8400 GS). Running Windows 7. Downloaded latest drivers from EVGA site and they are apparently working correctly. However, I just get black screen, although I set BIOS to 'Auto' and Video DAC Snoop to 'on'.

I have a 650W PSU, I uninstalled drivers for onboard video card. Power is present as I can see illumination in the background.

Tried it also on Dimension 3100 running XP pro SP3 - same thing. Called EVGA, they said it's a HW problem and replaced the card. I still have same problem. What in the world am I doing wrong???

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  • broj_jedan Jun 20, 2009

    Hi Constantin,
    I agree, but I would really like to troubleshoot, as manufacturer replaced my card once already and the results are the same, which makes me believe I'm doing something wrong.... (I don't believe that replacement card has exactly the same problem)


  • broj_jedan Jun 20, 2009

    I need to troubleshoot, since the card was already replaced by manufacturer, so I must be doing something wrong.

  • broj_jedan Jun 21, 2009

    Please help me troubleshoot.

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We can troubleshoot it and repair it. There is no doubt of that in my mind. But now that they admitted their fault, this is the time to make them fix your computer. If everyone would do the same thing the stealing of the customer's money will be decreased by a large measure. Again, if you want us to work on it, we are ready able and willing. But the truth must be told..... Thank you for your considering us and your choice to work with our service. My name is Constantin (arzconst is an internal nickname used with the Fixya.com).

Posted on Jun 20, 2009

  • CONSTANTIN SPYROU Jun 20, 2009

    THIS HAS ALREADY BEEN ANSWERED. PLEASE SEE ABOVE!

    CONSTANTIN


  • CONSTANTIN SPYROU Jun 21, 2009

    Since your wish is to troubleshoot, we are at your yur service. I will need about two days to prepare and receive the necessary manuals. Then I need from you some information, which may seem duplication and may be irrelevant, but it will put me on the way in the proper direction. Please, I need (1) The Exact Name of the Manufacturer and the name of the Computer (if you have a Dell as the picture shows, there is no way for us to know who is the manufacturer, because Dell does manufacture their own products); (2) The Model Name and number; (3) The mother board identification. If you have trouble with that we will help you. (4) This is important that I need all the information input that you can give us (I know that you have been very thorough). We need, however, a review of what happened (before, during and after. I understand that you have done a good job, but let us repeat once more, step by step. Please confirm your Make and Model number, so I can get the right manual. Thank you. Can you send me your location by Monday morning EDT, also I will need your time zone. We have to also follow certain rules of the company and I am just getting the policy book. Nevetheless, I have national long distance and we can call each other. All billing arrangements will be done by the Fixya.com. My telephone is 786-234-0692; my E-Mail: arzobconst@yahoo.com. I imagine that Fixya.com will expect copies of all our procedures. Based on your information, I will try (success 95%) to duplicate your problem and be able to give some info. by Monday PM EDT. We thank you for the opportunity to br of service to you and we are proud that you are choosing us. I will know more by Monday PM EDT. CONSTANTIN

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You can download Adobe for free at this link;
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Remember the AGP graphics card can only run at 1.5volt in your Intel D845GRG board.
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