Question about HP Photosmart Pro B8350 InkJet Printer

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HP photosmart c7280 printing photos with purple hue

HP photosmart c7280 always been good printer with great photo printing, but recently started putting purple hue on pictures. I've cleaned printheads many times, run diagnostic tests, changed out most of ink cartridges. (only use hp ink). Done all hp website suggests except "calibrate color". Can't find where to do this and I'm hesitant to mess with something I didn't need to do before. Any ideas?

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  • aspeed6 Jun 20, 2009

    Thanks for responding. The C7280 uses 6 ink cartridges (Vivera photo pack is best buy - 6 cartridges plus 4x6 photo paper). I have replaced the magenta cartridge while trying to fix this problem and it did not help. The "purple hue" shows up where dark greys should appear and are a deep, grape purple. On the diagnostic test, all colors (black, light cyan, cyan, yellow, light magenta, & magenta appear correct. Could this be a driver or software problem?

  • aspeed6 Jun 20, 2009

    No. I always use the photo paper that comes in the Vivera Photo Pack. I had about 20 photos to print. All printed great until the last 5. I started doing diagnostics, changing ink cartridges, etc. but nothing has helped. HP support suggested changing ink cartridges and cleaning print heads ,which I had already done.

    I cannot think of anything left to try. One of the posts on this site mentioned print drivers. Does it make sense that a problem could develop after using the printer sucessfully?

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Does the c7280 use seperate Magenta and PhotoMagenta cartridges? If so make certain the right cartridge is in the correct slot.

Posted on Jun 20, 2009

  • Helen Sanford
    Helen Sanford Jun 20, 2009

    It could be a software problem, yes.



    What about paper? Are you using different paper?

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