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Server forgot to clock out now he cn't clock in with his employee number

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I would like to know the model # please...

Posted on Apr 24, 2014

Testimonial: "The model number isTE8500F Thanks for trying to help me."

  • Lucky Cash Register Apr 28, 2014

    Ok so they didnt clock out. My next question is were you able to do the EMPLOYEE Report? If not, then you can edit him out. If you were able to Z the employee report then you need to find where he did not clock out and edit him out. To do so you go to the X-Z mode button once and highlight #7 and Press YES. Highlight Employee Edit and Press YES. Now find that Employee and edit his file by using the PAGE UP or PAGE DOWN button to get to the correct date. Once this is done he should be able to clock back in!


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connect to server MYSERVER
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the interested server is RID - this must be the name of a actual server, if this server is permanently down the you need seize the rol, use the next guide:

if the server is an actual server you must review the event log in this server in order to get more clues of the error.

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1 Answer

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For a quick fix, request your account to be on the Same BES server as the other employee's that have the Blackberry device working. Then work with your Techy guys to route through what the Sprint server is doing to stop your device from not functioning.

I hope this helps,

Let me know,


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