Rings but cant answer

not knowing what phone it is make this hard. It will be in the setup menus but most systems will probably be limited to 6.

Just set the ringing volume to off.
You can choose from four ringer volume settings (off, low, medium, and high) separately on each handset or the base.
With the phone in standby, press or on the handset or VOLUME or VOLUME on the base. The handset or base sounds the ringer at that level. Use on the handset or VOLUME on the base to make the ringer volume louder. Use on the handset or VOLUME on the base to make it softer or turn it completely off.
Note: If you set the ringer volume to Off, the handset or base won't ring. Other handsets or base will ring according to their individual settings

Read your manual on how to choose more rings before your answering machine picks up...usually 7 is the most you can set it for.

Internal phone fault,just replace im afraid.

There should be a switch towards the bottom on the right hand side
Setting ring time switch The ring time/toll saver switch allows you to set the number of rings the caller hears before the answering system plays your outgoing message. You can set the switch to answer af ter two rings or af ter four rings. Once the greeting has star ted, you can stop it when you pick up the call at the handset or base. In the TS (Toll Saver) position, the answering system picks up af ter two rings if you have new messages, and af ter four rings if there is none. This way, if you call long distance to check your messages, you can hang up af ter the third ring to avoid billing charges.

1) With the phone in standby mode, press the menu/clock key three times.
You hear “Ring time” and the current ring time ([2 ], [ 4], [6 ], [T ] Toll
saver), and it is displayed on the main base. Then you hear the guidance for setting
the ring time.

2) Press the volume/select/ or up or down arrow key until the desired ring time appears.

3) Press the set key to select the new ring time. You hear a confirmation tone, then
the announcement “Ring time” followed by the new ring time. After a few
seconds, the system announces “To set record time, press menu again.”

Need the manual for your phone? You can download/print it here:

http://www.uniden.com/pdf/DXAI5588-2om.pdf

Bill B

One thing to try and take note of is when the message does pick up on the "two ring" message present part do you hear on your side two full rings before the pick up?
It may be that the primary ring starts on the home side as does happen sometimes with VOIP service. If you are only hearing 1 or 1 1/2 rings before the message picks up then you might try hanging up after the second full ring thus knowing no messages are present and it should overcome your problem.

I just bought a new Uniden DECT 6.0 phone and had a similar problem. It wouldn't ring when plugged into my Linksys voip router, but my old 5.8 GHz did ring. It would get a dialtone and make calls, but when called via an outside line, it would appear as if it was ringing. If I picked up during this "silent ring," it would answer and take the call. It wasn't a ringer volume issue. I called tech support, they said on the main headset, unplug the battery, then unplug power from the base, then unplug the phone cord from the base. Wait 15-30s. Plug the phone cord, then power, then reinstall the battery. Press the End button on the phone. Put the phone on the base for 15-30s. Pick up the phone. Press and hold the Find button on the base. Do this Find thing 3 times. Put the phone back on the base. Wait 10-15 minutes. Then try calling it to see if it rings. Worked for me, finally got it to ring before I decided to return it.

i presume the phone you are having problems with is cordless... take it and drop it into the main phones base for a couple seconds and try it then... also make sure the ringer is not off

Robert

when the phone rings just pick up the hand set and answer
if that doesn't work press the talk/answer button and answer