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CCR tree cheat sheet - NorStar M7324 Telephone

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Posted on Jan 02, 2017

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SOURCE: re recording the CCR tree

You will have to determine which CCR tree is in use. Typically Greeting table 1 is associated with Company greeting 1 and CCR tree 1. After you log into the voice mail admin box choose "OTHR" then choose CCR, then ADMIN. enter 1 for tree 1. I believe at this point you get an admin option. Choose that and you should see "path:' Enter 0 for the path and you will see your record option. Do your recording and then choose end and save as tree 1. If you still have problems send me your email and I will forward you a cheat sheet I put together for the AA/CCR changes. I've been working on the Norstar/BCM - NAM/Callpilot line for quite soem time so there are very few things I don't know about these systems.

Mark

Posted on Mar 09, 2009

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SOURCE: Disabling CCR Tree on M7310

Did you try F832, then select off?

Posted on Mar 18, 2010

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How do I turn off the auto attendant on my Norstar M7310?


It depends. Go into feature 983, default pwd of 1020000 for 3-digit extensions. Go into AA, Table, Table 1, and change the option for the AA to N. If you're using a CCR tree, you'll have to go into Table 1 and disable the tree under Morn CCR and all the CCRs that follow.

Mar 03, 2015 | NorStar M7310 Corded Phone

1 Answer

Put the staff extensions in a seperate greeting but able to make it play at all times by pushing a button for example "You have reached......... " and at the end "for a list of the staff extensions pr


You need CCR which is more complex.

AA
AA/Grtg/Grtg/1 = Thank you for calling ABC
AA/Grtg/Grtg/2 = Thank you for calling ABC we are now closed
AA/Table/1/Morn = Grtg 1
AA/Table/1/After = Grtg 1
AA/Table/1/Even = Grtg 2

CCR
CCR Path 0 = If you know your parties ext plz enter it now
for list of staff press 1
PATH 1 = MENU, record list of Staff

You need to disable the CCR Tree in Table before you can make changes. DISABLE to disable or 1 to enable.

You should get a tech in to do this and train you how. 1 hour should do it.

Dec 15, 2014 | Nortel Networks Business Series Terminal...

1 Answer

We have a Nortel T7316E and I am trying to access the Auto Attendant via the CCR Tree to change the second greeting after our main greeting. For Example: When calls come in and the AA picks up there is a...


Choose Other, CCR, ADMIN, Enter 1 for CCR tree one and when the option for "Path" appears press 0 and you will have the option to record. I believe there is an option for "More" which you select and play the greeting if not you can choose rec and the option to play the current greeting will be on the screen.

Jul 15, 2014 | Nortel Networks T7316E Telephone Platinum...

1 Answer

How do I redo our company voice mail to set up - press 1 for dale, 2 for ian, 3 for bev....how do you assiciate the number 1 with dale's extension number 223, Ian's number 2 with his extension 224, bev's...


The programming of the individual paths is done in CCR programming. First you have to disable the CCR tree to change the programming This is accomplished by entering feature983>password>AA>table>Gtng table:1 (might be a different table but 1 is the most common)>press either ok or next til you see CCR tree: 1 then press CHNG and disable. Next press the * key til you return to the main menu ( mbox AA OTHR) and press the OTHR soft key. Press the CCR soft key >admin>and the tree number(probably 1). At this point it asks for a "path" number. A path is the action when a certain digit is pressed (1 for Dale..) Enter path 1> transfer>int>and 223 (which is dales extension number) and ok.Continue with the remainder of the paths until done.Next press the END soft key and the SAVE>SAVE as tree 1 YES soft keys. Lastly don't forget to re-enable the CCR programming AA>table>GTNG table:1>>>>> CCR tree: disable. CHNG>and the number 1. Press the Rls key when finished.

Oct 16, 2010 | NorStar Meridian M7310 Phone

1 Answer

No one in my work place knows how to work our phones. We use Nortel Networks T7316, it doesn't help that they don't make this model anymore :/. I was put in charge on setting everything up which i've done...


The feature your looking for is custom call routing(CCR). If your using 4 digit DN's then you probably have larger office environment which I'm not sure that a CCR tree will handle efficently. To build your CCR tree, enter into voicemail admin programming, press the OTHR soft key, then the CCR soft key ehn the ADMIN key
enter in a CCR tree number, then press build At this point you would enter in the number of the path you want to build and what it will do. ex. path 1 means when I press 1 on the dialpad I want it to call Mary's extension(transfer, internal, ext 2221) When your finished building your paths you'll need to save your tree.then you'll need to enable the CCR tree under AA,TABLE, Grtg Table:1, then press next til you see CCR tree: none. Press the CHNG soft key then 1 on the dialpad and ok. That will enable CCR tree 1 to work in greeting table 1. Theres a large section dedicated to building and changing CCR trees in the Nortel voicemail manuals so don't be discouraged if you don't get it on your first try. good luck

Sep 10, 2010 | NorStar T7316E Corded Phone

1 Answer

Directory Access Changes


Changing CCR tree...

Ok, for the first part:

Changing the Greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 for 3 digit extensions -or- 120000 for 2 digit extensions

(these are the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.


Ok, second part:
To change the locations of where Press 1 goes do that same steps as above, but Path 1 is for number 1...
Path 2 is for the number 2... so on and so forth.

Apr 03, 2009 | NorStar M7310 Phone

2 Answers

Re recording the CCR tree


You will have to determine which CCR tree is in use. Typically Greeting table 1 is associated with Company greeting 1 and CCR tree 1. After you log into the voice mail admin box choose "OTHR" then choose CCR, then ADMIN. enter 1 for tree 1. I believe at this point you get an admin option. Choose that and you should see "path:' Enter 0 for the path and you will see your record option. Do your recording and then choose end and save as tree 1. If you still have problems send me your email and I will forward you a cheat sheet I put together for the AA/CCR changes. I've been working on the Norstar/BCM - NAM/Callpilot line for quite soem time so there are very few things I don't know about these systems.

Mark

Mar 09, 2009 | NorStar T7316E Corded Phone

1 Answer

Wrong closed message


Sounds like you have a complete recording in the company greeting and another complete recording in the CCR tree. The scenario you described is exactly what happens when you have recorded the entire greeting under company greeting and the CCR tree greeting. A quick solution is to record 1 or 2 seconds of silence in either the company greeting or the CCR tree greeting. Do you know where or how the last greeting was recorded? If you do I would reord the silence in that place.

Mark

Jan 30, 2009 | NorStar T7316E Corded Phone

1 Answer

Disabling CCR Tree on M7310


Did you try F832, then select off?

Sep 12, 2008 | NorStar M7310 Corded Phone

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