Question about Frigidaire FRS6R5EMB Side by Side Refrigerator

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No light on water dispenser

No water coming out of dispenser

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'After about ten months, the water dispenser stopped. I found a 5/16" coupling below the freezer door. Following the instructions on a tab attached to the hose, I separated the hose from the coupling. I then actuated the water cradle. Water gushed out of the tubing. The dispenser side of the dual water valve is ok.
I snaked a wire into the hose toward the dispenser until it stopped. I withdrew the wire then measured the length. The hose had a blockage at the lower left edge of the dispenser opening. I didn't know if there was a check valve in the hose. Since it was still in warranty (2 months to go), I called service.
I didn't say anything about what I did to the tech. He concluded that the hose was frozen (there is no check valve or anything else in the line between the coupling and the dispenser). According to him my options were to replace the door (he actually said that) or shut down the frig and let it defrost. I fabricated a double layer cardboard cover for the freezer compartment. I removed the light bulb then covered the opening. In about 60 minutes the dispenser started working again. I have had the frig since 12/03. It just froze up for the sixth time today (3/20/07). GE has offered no help or acknowledging that the frig has an insulation problem.'

Posted on Jun 20, 2009

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