Question about HTC Touch HD Smartphone

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My htc hd is frozing

I installed a program that required to soft reset , but after that it did , the phone stoped functioning , it only shows HTC on the screen , I soft reseted it many times but nothing happens , it only goes on .
Is there a way we could hard reset it thru hardwere buttons ?

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First take the battery off
Put it back on
Press on the volume button both up and down at the same time
Keep pressing on the volume buttons at the same time press on the power button
Follow instructions on the screen

Posted on Jun 22, 2009


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Posted on Jan 02, 2017


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1 Answer

HTC Wildfire touch screen frozen

You can try 2 things:
    1)Soft reset - clears memory and restarts program
    2)Hard reset - deletes all saved data and settings
    Soft reset
      -Locate reset button to right of USB port on bottom of phone
      -Press reset button with stylus
      Hard reset
        -Press and hold both talk and end buttons
        -Press reset button with stylus while holding talk and end buttons.
        -Release talk and end buttons and press enter
How to Troubleshoot Frozen HTC Touch

Aug 29, 2017 | iPhone Apps


HTC Touch Soft Reset Soft Reset Occasionally, you may need to reset your...

HTC Touch Soft Reset



Soft Reset

Occasionally, you may need to reset your device. A soft (or normal) reset of your device clears all active program memory and shuts down all active programs. This can be useful when your device is running slower than normal, or a program is not performing properly. A soft reset is also necessary after the installation of some programs. If a soft reset is performed when programs are running, unsaved work will be lost.

To perform a soft reset

Use the stylus to press the RESET button found at the bottom of your device. Your device restarts and displays the Today screen.


I hope that helps.

Download the HTC Touch Manual.
HTC Touch Clear Storage.
HTC Touch Hard Reset.

on Apr 18, 2010 | HTC Touch Cellular Phone

1 Answer

Htc sync wont sync phone comes up with error 1001

Hi @fmarcoux260496. I have some troubleshooting steps for you that may get HTC Sync working again!

On your PC, go to Control Panel and click "Add and Remove programs" in Windows 7 and Windows Vista or "Programs and Features" in Windows XP. Double click HTC Sync and choose "Repair."

If Repair does not work and you still get the error, reinstall HTC Sync. To do this, click on "HTC Sync" and then click "Change" or "Change/Remove" and follow the on-screen instructions. Do this for "HTC BMP USB Driver," "HTC Driver Installer" and "Adobe Air" as well. Once that's done, go to and download and install HTC Sync. It is under the heading, "HTC SYNC 3.0.5579 FOR HTC AMAZETM 4G ' 15.12.2011". Complete instructions can be found by clicking "More." This will also install the newest HTC drivers and the newest compatible version of Adobe Air.

After you've finished installing HTC Sync, connect your phone to your PC via USB. Select "HTC Sync" from the "Connect to PC" pop up on your phone, and the phone will search for and open HTC Sync!

If you're still seeing the error message, disconnect your phone and perform a soft reset, and then re-connect the phone to your computer. To do a soft reset, just turn the phone off and remove the battery for one minute, then re-insert it and turn the phone back on.

If you still experience problems, I recommend you contact my teammates in Customer Support. You can find their contact information at

Please check in and let us know how that helped!

Jun 01, 2012 | HTC Sensation 4G

1 Answer

My HTC HD2 wont start, showed error with "cprog.exe" I'v tryed soft start, tokk out batary, but now I onslu come to HTC picture when starting up,, no buttons is function..

I'm sorry, but I think you will need to contact T-Mobile for support. Call them from another phone at 1-800-T-Mobile.
If you don't care much about the info on the phone, then do a hard reset to factory defaults.


Good Luck,

Apr 22, 2011 | HTC HD2 Smartphone

2 Answers

My HTC Desire HD has just frozen. The screen is now black and no buttons work. When I connect it to the battery to the mains I get the coloured welcome screen for a few sceconds but then it goes black...

Please reset the mobile ,
Resetting Your Device Soft reset Occasionally, you may need to reset your device. A soft(or normal) reset of your device clears all active program memory and shuts downall active programs. This can be useful when your device is running slower thannormal, or a program is not performing properly. A soft reset is also necessary afterthe installation of some programs. If a soft reset is performed when programs arerunning, unsaved work will be lost. To perform a soft reset 1. Remove theback cover. 2. Use the stylustip to press the RESET button located between the SIM card and the storage card slots. Your device restarts and displays the Home screen. Hard reset You can also perform a hard reset (also known as a fullreset). A hard reset should only be performed if a normal reset does not solve asystem problem. After a hard reset, the device is restored to its defaultsettings-the way it was when you first purchased it and turned it on. Any programs youinstalled, data you entered, and settings you customized on your device will be lost.Only Windows Mobile® software and other pre-installed programs will remain. Warning! Your device will be set back to factory default settings. Make sure thatany additional installed programs and/or user data have beenbacked up before you perform a hard reset. Managing Your Device Important IfEncrypt files when placed on a storage card is enabled, backup all files from the storage card before using Clear Storage, hard reset,or updating the ROM system software. Otherwise you will no longer be able toaccess the encrypted files on the storage card. Use ActiveSync or WindowsMobileDeviceCenter to transfer files between your storage card and computer. After theprocedure, copy your files back to the storage card. To perform a hard reset 1. With thedevice turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button. 2. Continuepressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen: This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press VolUp to restore manufacturer defaults, or press other keys to cancel. 3. Release theVOLUME UP and VOLUME DOWN buttons. 4. Press theVOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
Hope this helps.

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this is the free side and I can get the chance, to help people like you .
Thanks for using fixya .

Jan 26, 2011 | HTC Touch HD Smartphone

1 Answer

My touch screen froze, so I did a soft reset. This didn't work. So I did a hard reset. All seemed to be going to plan until the 'Align screen' appears. I align the screen as instructed but instead of going...

Whenever you do the alignment touch the spot on the screen with the stylus and hold the stylus on the mark until it moves to the next corner.... this may work

I’m happy to help further over the phone at

Nov 28, 2009 | HTC Touch HD Smartphone

1 Answer

HTC touch pad is not working, it froze, can't sense anything. Is there a way to fix this?

If a soft reset did not fixed your problem...Then you will have to hard reset the phone back to its factory setting. Hopefully you had saved your info on a micro sd card...or had a back up app installed.
This is how

Jul 02, 2009 | HTC TyTN Smartphone

1 Answer

HTC Touch lost the WiFi ability

I think phone needs software reset. Below is the link about performing soft reset and hard reset on HTC touch. Try soft reset first. if it doesn't work, try hard reset. If after hard reset still no success, try to flash firmware. But I think hard reset can resolve the problem. Note, that hard reset will delete the storage entirely, so backup any data befor performing those manipulations.

Mar 18, 2017 | HTC Touch P3450 Smartphone

1 Answer

HTC TOUCH HD charging problem

Well hope so you didn't damaged the sensors! try this : use the phone until battery is empty and switches off. then put it on the charger for 4 hours. If no joy,try different battery to make sure that device is not damaged and get a new battery.

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1 Answer

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Yes, every phone that uses windows mobile, needs soft reset a day, and if you instal a tweak will make it run bit smooth.
google for it as: htd hd tweak xda

Apr 26, 2009 | HTC Touch HD Smartphone

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