Question about Kenmore 24032\24036 Top Load Washer

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My washer does not spin or agitate but does everything else

My kenmore is 15 years old is it worth it to repair or buy a new one

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It is definitely not worth repairing for a couple of reasons. The main reason is that the new washers use much less electricity and water. Therefore, they pay for themselves relatively quickly. The second reason is that you have more than one costly problem when your machine won't spin or agitate.

Posted on Jun 20, 2009

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Hi, If the motor runs in the wash and spin cycle but there is no agitation or spin, you will need to change the coupler. Here is how:
Removing the cabinet. UNPLUG the washer. There are two screws holding the control panel to the cabinet. Most models the screw are in front but, some models have the screws in back. They are on each end. Now raise the control panel up and let it rest on the hinges. Unplug the lid switch harness and locate the clips on each side (bronze in color) and release them.
Now the cabinet will lift off the frame and you can set it aside.

How to replace a coupler:
Now that the cabinet is out of the way, remove the pump from the motor and set the pump off to the side. Remove the two screws holding the clips on the motor and remove the clips. Unplug the motor harness and on some models you wil need to unplug the capacitor.
Now you will need to replace all three parts to the coupler. I use a ½” socket and a small hammer to force the coupler onto the motor and transmission shafts. Put the rubber part onto the coupler half on the transmission and then line up the post on the motor shaft with the holes on the rubber part and it should go on ok. Put the clips that hold the motor in place and plug in the harnesses.
Put the pump back on and the clips to hold it in place. Set the cabinet back on the frame. Make sure the lip on the front cabinet is under the front rail of the frame. Ease the cabinet on the frame making sure the two rear sides of the cabinet set down on the tabs of the frame.
Put the two clips back on that hold the cabinet and plug the lid switch back in. Fasten the control panel down and you are all set.
If the motor does not run during both cycles, check the lid switch.
I hope this helps you. Please let me know if I can assist you further.

Vic

Posted on Jun 20, 2009

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Assuming that this is the basic Kenmore / Whirlpool top load, direct drive, neutral drain two piece agitator model.

There is a Sears repair parts site:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and a list of major sub-components will come up.


Since it isn't agitating (I assume not at all rather than just the top part of the agitator. If just the top part isn't turning then the easiest solution is replacing the 4 "agitator dogs" ) the solution points to a couple of places.


If it spins and drains OK, and if you can hear the motor turning, the problem points to the transmission.

Inside the transmission are a number of gears, springs, and plastic cams and levers. Over time one of them may have either broken or worn out.


There is a Whirlpool site with a parts list for their "commercial washer" which is essentially the same as for your washer. On it is a list of all of the components and parts for the washer.

By paging down to and following the diagram of the transmission you should be able to determine which actual part is broken.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf


Following is the Whirlpool / Kenmore service manual for to load / direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

It has a very good description of how the transmission works and what parts are involved in switching from agitate to spin.

It sounds as ifr the plastic Agitate Cams are worn. (About $15) OR
simply the spring that holds the Agitate Gear down.

When our washer (12 years old) made a major grinding noisen, rather than spending $170 for a new transmission, we installed a repair kit into the old one ($15) and the problem was solved.

Assuming that you know how to remove the cabinet, agitator (you don't need to remove the tub), pump, motor and transmission the agitator cam and follower use the same whirlpool part number 62580/01. This is a plastic set used to raise the agitate gear on the shaft.

I had the same problem with gear grinding and this solved it.

Pull the transmission.

See the following:

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137&osCsid=f8e1ee4e19d617936ba0e6c810ace590

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.

Remove the transmission cover.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)


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you have a worn motor coupler
you can order a new one at sears
and its a ver y easy repair

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I have an average top load washer that is 11 years old. The tall agitator in the middle isn't agitating. Thank you.


Assuming that this is the basic Kenmore / Whirlpool top load, direct drive, neutral drain two piece agitator model.

There is a Sears repair parts site:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and a list of major sub-components will come up.

Since it isn't agitating (I assume not at all rather than just the top part of the agitator. If just the top part

isn't turning then the easiest solution is replacing the 4 "agitator dogs" ) the solution points to a

couple of places.

1. The motor coupler

#13 on diagram Coupling, motor and isolation Number:3364003Substitution:285753A $18.50 In stock
may be broken. This piece is a fail safe between the motor and transmission. and basically transmits power to the transmission.

If it spins and drains OK, and if you can hear the motor turning, the problem points to the transmission.

Inside the transmission are a number of gears, springs, and plastic cams and levers. Over time one of

them may have either broken or worn out.


There is a Whirlpool site with a parts list for their "commercial washer" which is essentially the same as

for your washer. On it is a list of all of the components and parts for the washer.

By paging down to and following the diagram of the transmission you should be able to determine

which actual part is broken.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

When our washer (12 years old) wouldn't spin, rather than spending $170 for a new transmission, we

installed a repair kit into the old one ($15) and the problem was solved.

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1 Answer

Kenmore Washer won't spin


If the clutch spins and the transmission does not it is a bad clutch.
While you have it down replace the direct drive coupling also.
And yes, if the machine is in good condition otherwise it is worth doing the repair.

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Hello. Since your machine is 18 years old and the agitation/spin is costly to repair I would definitely recommend a replacement washer.

Jul 06, 2009 | Washing Machines

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Previous post on a Kenmore washer


How old is the washer ?

Here is an interesting report I just read!!!!!!!!!!

Repair or replace?

When to pull the plug on your old washer

Typically, you'll also find a troubleshooting section for more-serious problems
in the owner's manual.

Should you pay for a repair or buy a new model?
The answer depends mostly on the age of your washer,
how much you bought it for,and the cost of the repair.

Follow these guidelines:

When a repair makes sense.

If your washer is under warranty or less than four years old ,
paying for a repair makes sense.
Note that washers under warranty might require service from a factory-authorized technician;
readers have found them on a par with independent repairers.

When a repair might be a wise choice.

If your washer is out of warranty and is four to seven years old,
it might make sense to pay for a repair. Customers generally pay $100 to $200 for a repair.
But you might want to buy a new model even at this stage,
given that today's models have added features.
Higher energy efficiency is another plus: Energy Star-qualified models made after April 28, 2008,
are 43 percent more efficient than conventional models built before 2001 and 56 percent
more efficient than those built before 1993.

When it pays to replace.

The repair costs more than half the price of a comparable new washer.
Data also shows that it doesn't pay to fix a less-expensive washer
eight or more years old.

Thanks to better recycling programs, less than 10 percent
of washers you replace are likely to end up in a landfill.


Thanks for giving me the opportunity to help!

Please do not forget to give a rating before you sign off!

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To check the agitator. Start the washer into wash cycle. Once started Push down on top of agitator. If it catches some times or all of the time when pushing down, then then doggets are worn, under the agitator. You`ll have to remove the agitator to see these. If by pushing down on the agitator, nothing changes, Then you probably have a transmition problem. Check this and let me know what you find.

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