Software is Arcsoft PhotoImpression 6 (supplied with slide/negative scanner). All other functions of this software seem to operate correctly (editing of existing/previously taken scans etc ...). Scanner is recognised by XP and displayed correctly in the device manager. And ...... it is also capable of taking "crude scans" using XP supplied tools. (so in my oppinion not a hardware problem).
What is it that is preventing PhotoImpression 6 software to "connect" with this scanner ?
I had a similar problem. Driver of scanner was ok.
Went to configuration->device manager-> in list checked the USB controllers and updated the Enhanced usb2 controller. Reboot and re-install de scanner driver. Most likely this will solve your problem
regards, Andre
I hadn't used my scanner for a while, but finally discovered if I unplugged other items from my USB 2.0 Hub, the scanner worked. Simple....it took hours to get there but I had a working scanner at the end of the day. Believe it IS near the end of the day!
Happy scanning, Kaz
USB2 controllers work fine with any other piece of equipment and even with this OVT-device if I use any other software than ArcSofts PhotoImpression 6. In Adobe Photoshop this driver works as a it shoud and with MS Paint the situation is the same. Also in another ArcSoft prorgam (PhotoBase 3) this driver seems to work. Also... it occurs in Windows XP only, in Vista it worked just fine.
There is a bug in PhotoImpression 6. That's what I make of it.
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