Question about Gateway 310 Series (158920) PC Desktop

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Cant access me please!

Ok, so after hours and days i was finally able to install another install of win. xp on my computer after it crashing down. i kept getting the hal.dll missing/corrupt. nothing worked. finally was able to install another win. xp and i was supposedly not going to lose any of my old data because i wasnt writing over it. now when i go to my old folder it says i'm unable to access the folder. the access to my folder is denied. why? and how can i get into it?

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  • SANDRA Jun 20, 2009

    i tried that, but i dont get the run as administrator option when right clicking. also shouldnt the comp. already know i'm the administrator, if i'm the only user on this comp. xp?

  • SANDRA Jun 20, 2009

    i right click on the folder, properties, and nothing that says security comes up on there. i'm already the only user, and i checked and i'm the computer administrator. i went to the control panel and folders file, but nothing about permissions on there. when i right clicked and went to properties, i get 3 tabs. general, sharing, and customize. nothing under there with security or administrative or permission options.

  • SANDRA Jun 20, 2009

    it says unable to log you on because of an acct. restriction. lol

  • SANDRA Jun 20, 2009

    ok read somewhere that if i have xp home, i can only access administrator through safe mode. i did, and voila, administrator in. bad thing. i go to my folder, still says cant access. however, i right clicked, properties, and finally saw security tab. went to security, and where it says all the permissions, allow or deny, the bottom one says special permissions, and it's unchecked. but i cant check it. i have to go to advance option. i dont know where to go from there. any thougths?



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Log in as administrator (built in account), go to the folder, right click, properties, security, see what the user permissions are and change them if your user account doesn't have full access. Then log back in as yourself and see if they work.

Posted on Jun 20, 2009

  • blazinwilly Jun 20, 2009

    Yeah, but Windows has a built in administrator account that you can log into. If you're doing 'auto logon', go to, start, log off. When it logs you off, do ctrl, alt, del twice and it should bring up a 'network' logon box. In the name box put in administrator, all lower case and the password if you created one when you first set up Windows. Most of the time, that password is blank. Then see if you can change permissions or take ownership of the file(s) on your user account. Once you try that log off and on as yourself again and see if it works. You may be able to open them while you're logged in as the administrator...?

  • blazinwilly Jun 20, 2009

    Sorry, I forgot about the safe mode thing!?
    From where you are, click advanced, administrator or administrators group, then o.k. The admin or admin group now owns the file.
    For ownership of a folder, right click the folder, properties, security, then o.k. on security message if you get one.
    Then, advanced, owner tab. In the name list click your user name or admin or admin group depending on how you're logged on. To take ownership of the folder contents, select replace owner on subcontainers and objects, it's a check box. Click o.k., then yes, you'll receive a message about replacing permissions, make sure that's what you want, then click yes.
    Click o.k.then reapply permissions and security settings that you want.
    I consulted Microsoft and played around with my own PC for this solution. I have done this before but it's not something that comes up all the time so I needed to refresh my brain!
    Good luck!


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Well it could be a permission issue. Did you do all your updates once you reinstalled your xp copy? Try right clicking on the folder, and select run as administrator. Set your permissions to allow all. The click apply and ok then close the window and navigate away from your folder so it resets. Then try accessing the folder again. Let me know if this works for you.

Posted on Jun 20, 2009

  • Michelle Crabbe Jun 20, 2009

    As you reinstalled windows, some of the files have changed which would not necessarily confirm you as a use or the admin on the system. The file itself may be corrupted. I currently have the same issues with one drive with xp pro and the current one that I use which has vista. I am constantly having to reset the options for admin and sharing. Try the security tab through properties. You may have the ability to allow access via the security section.

  • Michelle Crabbe Jun 21, 2009

    ok good we are making some headway. Now there should be more tabs if you go through the advanced option. There you can select, users admins etc. Your main log on should be selected. Make sure you set permissions for that log on. You may have to close the window and re-enter to view your selected log in and then set permissions for that log in. Its a real pain in the ****, but you may have to do that for any other folders you may need access too. I would recommend that once you do have access to that folder, to move the contents to a new folder. Or at least burn it to cd or disk and after saving all of your stuff from the drive, to completely reinstall windows to correct this error. Let me know if this works. I will keep checking in from time to time to see how things are going.

    Glad to hear that you are getting closer to accessing your file.



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