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Are you using the latest Garmin program called WEBUPDATER Version 184.108.40.206 that was released about December 2009?? Try again:
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To download the latest unit
software visit Garmin website: www.garmin.com/webupdater After installing WebUpdater once from the Garmin
website, perform all future software updates from your computer. Simply connect
your compatible Garmin device to your computer, then run WebUpdater from your
computer's "Start Menu" by selecting "Start",
"Programs", "Garmin", and finally "WebUpdater" REMEMBER: It takes hours to
do a complete a map update.
Unless you bought the Lifetime maps you may have to pay for current maps.
Does this help? Let us know. Thanks.
Seems like a communication problem. Are you using a usb hub between pc and garmin, if yes remove that. have a single connection between the pc and the nuvi. Does the nuvi go into mass storage mode (you see the screen change) if not you have a usb problem with the pc. You may need to install the proper driver from the cd. After. I'm assuming you are using Windows XP. Go to configuration menu double click on system, click on hardware and scroll down to the usb section. Plug in the Nuvi and see if it adds a mass strorage device amoungst the usb devices. No exclamation mark, that's good, if it presents an exclamation mark, right click and select update device driver, try the automatic option, otherwise manual and look for the driver on the dvd. Should go fine from there. If not get back to me.
Does it recognise the Nuvi? Are you connecting it through a usb Hub. Are the drivers for the nuvi installed properly? Usually there is a folder named USB, thats where the correct drivers reside, and that's where you tell the computer to look when it asks for the drivers.
download the usb driver from the website. Then go to your device manager (rightclick "my computer" and click on properties. then click on device manager) Once there, see if there is a yellow exclamation point next to the garmin slot. If there is, right click it and choose update driver. Then follow the prompts to locate the new driver. This shou;d solve the problem.
Go to garmin website www.garmin.com and download the latest USB drivers. After installing the latest USB drivers reboot the computer. Now attach the Garmin to the computer using USB cable. You should see Found new Hardware on your computer.