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I take it the two fuses you mention were the house fusebox and the fuse in the outlet in your kitchen?
If you know the mains is getting to the hob and nothing at all is lighting up on the panel then this sounds like a job for the professionals.
I can't find any mention of a reset button or user acessable fuse in the manual.
The only thing left to do is check the main wire connection underneath the hob - if it is accessable. (switch off at the wall first!)
Assuming you are in the UK
Service force telephone number is 08705 929 929
Hope this helps.
Did you crack your hob by means of impact or did it happen on its own accord?
I have a neff induction hob and has just cracked in 3 directions while cooking this evening. I am just trying to determine if there is a common fault with this neff product or I am just unfortunate. Mine is under warranty and have a engineer coming on Monday, so have the whole weekend with no hob as I have been advised not to use it.
Is this a ceramic hob? If it is, you will need a ceramic hob cleaner (john lewis does one) OR Astonish oven/pan cleaner, a non-scratch washing-up sponge and a fair amount of elbow grease. This works for me.
Great.. finally. i manage find from solution from user guide.. L is Locked. below is the instruction. will check out tonight.
The locking function holds the current settings, or prevents anyone
from starting the hob. It is also used for cleaning the control strip
as the controls can be locked without the hob being on.
To lock the hob :
-Press the on/off button .
-Press simultaneously " - " button and " + " button of the front
right zone (PVD 633 front left zone), and then press again on
the " + " button of this zone. The hob is locked, the locking
indicator " L " is displayed on all zones for 20 seconds.
To unlock the hob :
-Press the on/off button . The locking indicator " L " is displayed
on all zones.
-Press simultaneously the " - " button and the " + " button of the
front right zone (PVD 633 front left zone), and then press again
on the " - " button of this zone.
The hob is unlocked.
Got the same problem, and remembered I've kept the manual book
L means locked. I dont know how Ive managed to do this as well
Anyway it says:
Cancelling the key lock After switching ON the control the child safety feature can be deactivated. Here it is necessary to simultaneously operate the front right cooking-zone-select-key and the MINUS-key and then operate the MINUS-key alone. If all steps hae been carried out in the right order within 10seconds the key lock gets cancelled and the control is OFF. Otherwise the input will be considered incomplete, the control remains locked and switches-OFF after 20 seconds.
After a renewed switching-ON/OFF key all displays show 0", the display dots are blinking and the control is ready for ooking. If a cooking zone is "hot", "H" will be displayed instead of the static 0".
Followed their instructions & still not worked. ,I am still confused and baffled after these instructions........................