Question about Western Digital 320GB MyBook External USB 2.0 Hard Drive

3 Answers

I accidently dropped my 300 gig usb drive about 10cm onto a counter top while it was playing music through my computer. Now when I plug it in, the computer makes the noises that it's recognized something usb has been plugged in, but nothing else happens. The drive makes a repeatative buzzing/whiring noise with some clicking about 5 times and then nothing happens. WHAT CAN I DO??

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It sounds like you've had a head crash. First things first... 

  • DO NOT PLUG THE DRIVE BACK INTO THE COMPUTER!! 
This will cause more damage.  The head will be scratching the drive, causing more damage, possibly erasing the data from the drive.
The drive will need to be professionally repaired, although this can often be quite costly as a clean room is essential if you're going to open it up. See here http://www.dtidata.com/ This is not something you can really do at home, as a single spec of dust getting onto the platters can cause just as much damage as the head crash.
The best advise I can give is that if there was no critical data on the drive, buy a new one. They're quite inexpensive, otherwise data recovery is your best bet.
A lot of trouble I know, but I hope this helps.

Posted on Jun 19, 2009

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If you are prepared to lose whatever is on the USB drive, you can have Windows do a Disk Check on that drive.
- Bring up Wndows' Explorer.
- Right-click on the Drive's letter.
- Choose Properties
- Choose the Tools tab
- Choose Error-checking
- Place a check in both boxes
- Ensure all other applications are shut down
- Choose to run these two disgnostics and when it tells you that it cannot run now, but only upon a restart, agree to have it do that
- Tell the computer to restart, and let this disk check, run on the external drive. Also allow it to repair whatever is necessary.
This is where you may lose data in anywhere from a small amount to all of it.
Before doing all of this, you must be sure that the drive is no longer on warranty, and that you are very willing to lose data.
That short a drop should not have caused that amount of damage, but anything is possible and the possibility of this drive having been completely damaged is very real.
The choice to do the above is yours to make and your alone. We can only give guidance.

Posted on Jun 19, 2009

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You probably unbalanced some of the plates inside the hard drive...i don't think it is repairable.

Posted on Jun 19, 2009

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