Question about HP Office Equipment & Supplies
I get the same message as the other poster.
I think that the problem may have something to do
with the order the software for two scanners was installed
Summary: Was using LaserJet 3030 parallel interface and
a IEEE-1394 scanner. Switching LaserJet 3030 to
USB required removing HP software and ''hp LaserJet TWAIN 1.0 (32-32)'',
Scan, and Send fax don't work.
Here are the details.
I am running Windows XP Professional with Service Pack 3.
I had installed the LaserJet 3030 using the parallel interface
and then an Epson Perfection 3200. Things were working
fine. I was also able to print on a remotely connected LaserJet 3030.
I had another machine using the same Epson scanner and
LaserJet 3030 through the respective USB interfaces,
with this machine using the LaserJet 3030 parallel interface
and Epson IEEE-1394a interface.
I disconnected the parallel interface and connected the
LaserJet 3030 USB interface. The software didn't
see a new device, so I removed all LaserJet 3030
printers (local and remote) and fax device, removed
all other traces of HP and installed the software. (Actually,
the guy from HP did software stuff remotely.)
Now when I try to Scan or use Paint Shop Pro with
source ''hp LaserJet 3030 TWAIN (32-32)'' I get:
1. first, the normal dialogue and the startup window that has
the ''hp invent'' logo, a drawing of a scanner, and
the heading ''HP Scanning''
2. then an error popup window with title ''hp scanning''
that looks something like:
(X) Sorry, could not find required user interface files.
(Please reinstall scanning software.)
3. If I wait long enough, I get a popup window with title ''Error'' that looks about like this:
/! Unable to communicate with HP scanning software. Please verify that it has been installed and is working properly. If
this problem persists, please shut down your application and try again.
The other machine works with both scanners on USB.
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Posted on Jan 02, 2017
SOURCE: HP Photosmart C7180 not scanning
I had this very same problem yesterday & solved it, after about 4 hours, with a clean install!!
Check my "solution" post at another question where I explained it in detail.
Posted on Jan 10, 2009
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