Question about Whirlpool Refrigerators

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Filter light on

We put in new filter - light will not turn off

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  • John Tripp
    John Tripp Apr 22, 2014

    Hi caroldickey, I want to help you with your problem, but I need more information from you. Can you please provide a Make and Model Number?

  • caroldickey Apr 22, 2014

    Thanks - it is a Whirlpool model GZ25FSRXYY2 We installed a new filter and when you push the lever for water, the filter light comes on. It ultimately turns off but it should not be on when you get ice or water. Appreciate your input

  • caroldickey Apr 22, 2014

    I think I reset the filter by pushing lock and light but now i press the water bar and nothing will come out. Same with the ice.

  • caroldickey Apr 23, 2014

    the problem started only after I pushed the lock light and measured fill light at the same time.

  • caroldickey Apr 23, 2014

    All the lights look normal, but I cannot get the ice maker to work, nor the water. you press the levers and nothing happens.

  • John Tripp
    John Tripp Apr 24, 2014

    The controls on your model have many more settings than most models that allow pressing and holding buttons for different features. Try unplugging the refrigerator for a few minutes and press a few keys on the dispenser before plugging the power cord back into the wall. That should cause everything to go into the default settings for your model. Here is a=> GZ25FSRXYY2 User Manual. Let me know what happens, I am here should you need me, Thanks John Tripp Appliance 911

  • caroldickey Apr 24, 2014

    thanks for all of your help - I unplugged it and waited, then plugged it in and everything is working fine. Thanks again for your help

  • John Tripp
    John Tripp Apr 24, 2014

    You are very welcome! Thank You, John Tripp


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Water Filter Status Light and Filter Reset
The filter reset control allows you to restart the water filter status
tracking feature each time you replace the water filter. See "Water
Filtration System."
After changing the water filter, reset the status light. Press the
OPTIONS button to enter Options mode, then press LOCK to
initiate the reset, then press MEASURED FILL to confirm that
you want to reset the status light. When the system is reset,
the "Order" and "Replace" icons will disappear from the
display screen.
These instructions can be found in the=> GZ25FSRXYY2 User Manual . As for the dispenser and ice dispenser problem this could be related to a loose connection in the door where wiring attaches to control panel and/or where door wires go from door to cabinet also a defective pressure switch where glass is pressed to get water or ice. Can you tell me when this additional problem began?
I am here should you need me, Thanks John Tripp Appliance 911

Posted on Apr 22, 2014

Testimonial: "John was terrific and right on with the solution. Everything is working great - thanks again!!!"

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