Question about Brother IntelliFAX 4100 Laser Fax

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4100e not always but some faxes seem to be going thru but then do not. The error is busy/no response. The company I am sending to says machine ok, has paper, only fax line and machine. Receiving other faxes, just not mine. Line is not busy as I sent while they waited by machine. Is problem at my end or theirs. We receive and can send to most places.

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  • 3,085 Answers

I would guess the other machine or possibly your machine is hooked to a DSL or some other DIGITAL phone line.

Posted on Jun 19, 2009

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Posted on Jan 02, 2017

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1 Answer

I can send faxes but can't receive. Phone company says lines are fine.


look up the manual to your specific fax machine. There are different settings and the manual will tell you what to put it on in order to recieve faaxes....good luck!

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Fax machine rings but fax doesn't come thru at times unless we actually pick up another phone and make a call, at that time the fax comes thru. At other times if we are on the phone, (different from the...


The instruction manuals of fax machines are typically large and complex books. Often there are many options to consider. Mostly the machines can be used successfully without much reference to the manual but when there is a problem the question machine or operator fault can only be determined by thoroughly reading it.

To a large extent whether a fax call is picked up or not depends on the settings (including answering machine), the quality of the phone line and connection and the machine sending the fax as well as the receiving machine.

My fax machine will mostly automatically receive a fax but it seems to miss the important ones and I have to answer the ringing phone, hear the fax tone and press the manual fax button.

I strongly suspect the problem mostly lies with the sending machines - if they are fax machines the results were much better than from a computer being used as a fax machine and while a fax machine will send a receipt, a computer doesn't seem capable of doing so.

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Brother Inellifax 4100e will not send


It appears that you have interference somewhere in the office. Have you recently gone to DSL in the office? A DSL line transmits a signal that requires a filter to receive only phone signals instead of the DSL signal. If the fax machines are receiving an unfiltered DSL signal, this would explain the interference. If this is not the case, the link below is a Brother's Solution to the NG Poor line quality. Best of luck to you with your fax problem.
Greg
http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/000200/000009/faq000209_002.html?reg=us&c=us_ot&lang=en&prod=mfc6490cw_all

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FIRST OFF. IF YOU PLUG A PHONE INTO THE JACK DO YOU GET DIAL TONE? IS THE WALL JACK PLUGGED IN TO THE RIGHT JACK ON THE MACHINE? NEXT GO IN TO THE MENUE SET UP FOR FAX. GO TO THE SECTION WHERE YOU WILL SEE EASY RECEIVE AND EASY SEND, ON BOTH OF THEASE PRESS SET OR OK THIS SHOULD NORMALLY DO THE TRICK, IF ALL FAILS, THEN YOU MAY NEED A PHONE BOARD CALLED A NCU BOARD. GOOD LUCK BROTHER SR TECH

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When I try to send out faxes, it always say the line is busy.


are sure that you have the right plugs plugged in? to the right jacks on the machine

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I have a Brother InteliFax 4100e. I'm trying to send a fax to a number that is long distance. First I was getting a communication error when I tried to send it. Now I am getting a Busy/No response message....


Does it work all right for other numbers besides the one you mentioned? Sometimes the problem is at the other end. They might have a noisy phone line. Try sending the fax to another place and check the result.

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Caution: they don't bounce well.

Do you have a DSL phone line or any other kind of digital line?

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the number you called does not answer or busy-you may have reached a number not connected to fax or it is connected and not activated in receiving mode-check the number and call again.
if you have a message "out of memory"there is no enough memory available to send your fax.press stop/exit print the faxes stored in the memory to delete them then try again.

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I can't fax! BUSY/NO RESPONSE


go into menu
go to fax settings
find send
click auto not manual, please make sure that when you push the hook key you hear a dial tone. always reminder that every fax machine has the capablitiy of either dial or tone. now if everything is set up properly  the problem will be in the tx portion of the board. if you can link up with somebody close to you and try to transmit back and fourth that will let you know if it is their problem or your. it may not be your problem.

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