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Softener cup full of water - Bosch Nexxt 500 WFMC3301 Front Load Washer

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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SOURCE: fabric softener not going into the machine

yes it should come in during the rinse cycle. if its not coming in at all then youll need to replace the valve that goes to the softener. to get to it take the top off the washer. youll see 3 valves where the hose connect. trace the hoses from the dispenser back to see which valve you need to change

Posted on Nov 27, 2007

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SOURCE: softener dispenser will not drain properly.

you may need to just remove the cup and give it a good clean this will normally do the trick. when you have removed the cup there is normally a small hole underneath, make sure this is clear, I normally use small piece of wire

Posted on Feb 14, 2010

  • 6277 Answers

SOURCE: The softener cup stays full of water now and it

Hi from retired Englishman in SW France,
I hope you don't mind me saying so but often the softener dispensing siphon tube gets missed when cleaning the dispenser 'cos it's difficult to see!----------->
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Posted on Jul 01, 2011

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Fabric softener holds water


The softener dispenser gets flushed at the end of the wash cycle to prevent clogging.

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I believe the softener is dispensed through centrifugal force when the machine is in the high speed spin after draining and before filling for the rinse cycle. I had the same issue on another machine. Use very hot water and a washcloth to clean out the softener cup. When adding softener at the beginning of the load, only add the recommended amount and then fill the remainder of the cup with water.

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How do I get water out of fabric softener cup


This is normal to have left over standing water in the softener dispenser cup. That being said, some units can have more standing water than others because the machine isn't level (try leveling the unit).

Note: Softener is a "wax" and can clog up the water inlet openings. You can remove the whole dispenser assembly by pulling all the way out and depressing a button while pulling on dispenser tray. (button located middle-back)

For future parts or diagrams visit us here. Appliance Parts

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Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.

When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.

If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.

If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.

If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.

Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.

To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.

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Fabric softener dispenser fills up with clear water after washing cycle is complete. I do not use fabric softener .


Purchase some fabric softener and place it in its normal location at the beginning of the cycle. At the end of the cycle check to see if fabric softener has been dispensed and whether there is water in the cup.

If the fabric softener is gone, but there is water in the fabric softener cup, then your problem may be with the water valve assembly. The water valve assembly (as one complete unit) has a separate solenoid for hot and cold water temperatures, bleach and fabric softener. The fabric softener solenoid on the water valve assembly could be defective (allowing water to fill the fabric softener cup).

Contact an appliance service company.

Feb 17, 2010 | Bosch Nexxt 500 WFMC3301 Front Load Washer

1 Answer

Softener dispenser will not drain properly.


you may need to just remove the cup and give it a good clean this will normally do the trick. when you have removed the cup there is normally a small hole underneath, make sure this is clear, I normally use small piece of wire

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Open dispenser drawer and push down on center plastic tab at back of dispenser to allow you to take dispenser out of machine. Take the plastic pieces off and clean them. (they need to be clean in order to siphon the bleach, softener, etc out. If there is water left in them, the water fill valve is OK. Cleaning should fix your problem. If you are using concentrated additives, try diluting them a bit with warm water when you add them to the dispenser. Remember, only one tablespoon (max) detergent, one teaspoon (max) fabric softener per load.

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Bosh washer won't dispense softener. cleaned the tray and tested it by filling with water and it drained completly out, so i know its not clogged. washed another load and softener still there at end of...


I had the same problem. the only thing that works for me is fulling the fabric softener compartment all the way to the top with water then it will syphon down! it adds it to the load at the start instead on the rinse cycle but its better then nothing!

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LG washing machine problem


I had the same problem with my LG front load. The second repairman fixed the problem. The water lines going into the machine were clogged with sediment (probably because I have well water). This caused the cups to remain full of water because the water pressure was so low the siphons were not working as they should to empty the cups. This also caused the wash cycles to be extremely long (sometimes 2 hours) because it took so long for the water to enter the machine for the wash & rinse cycles. Since the lines have been cleaned it works fine.

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