Question about HP Officejet 4215v All-in-One Printer

2 Answers

Carriage jammed - HP Officejet 4215v All-in-One Printer

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  • rclollar1 Jun 19, 2009

    Still jmamed

  • rclollar1 Jun 20, 2009

    The first time that I attempted to print a document, the printer worked fine, but the nest attempt resulted in the carriage jam. I have gone thru all of the procedures you have listed and cannot get the jam corrected. I have removed the cartridges, but the rear rollers will only turn in one direction hand the carriage will not travel. I can't seem to install the cartridges now.

  • James Pendergast May 11, 2010

    I have offered this to someone else. There is paper (internally) jammed in the machine. get a piece of stiff cardboard (like the ones that come with new men's shirts), cut it to 8 1/2 x 11, not necessarily 11. Then go to the printer section in the control panel and ask the printer to send out a test page. but, first remove all other paper, Wehn the machine starts calling for the paper insert the cardboard gently thru the printer ... pushing with minimal strenght, it will take a little time to get it thru, but it should clear out the residual paper jams inside the printer. This is an old trick that has worked many, many times ... but unfortunatly has cost people and arm and a leg. It true, been there and etc.



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Is this the first time, you are working on your printer to remove Carriage Jam....

Follow the below steps :-

Follow these steps to clear a paper jam from the product. It might not be necessary to complete all the steps. Step one: Remove any loose paper Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear the jam from the back of the All-in-One CAUTION: To avoid mechanical damage, remove jammed paper only from the back of the product with the power cord disconnected. Do not remove jammed paper from the front of the product. Press the Power button carriage jammed - 947b5e8.gif to turn off the product, and then turn it around to access the back of the product.

  1. Disconnect the power cord from the back of the product.
  2. Open the rear access door by pressing in on the left side tab and then pulling the door toward you. Figure 1: Remove the rear access door

  1. From the rear access door opening, remove the jammed paper. If printing labels, make sure that a label did not detach from the label sheet while passing through the printer. CAUTION: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
Step three: Clean the rollers Before reattaching the rear door, follow these steps to clean the paper rollers to remove any debris, dirt, or paper scraps.
  1. Wipe the pressure rollers on the rear access door with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around.
  2. Allow the rollers to dry completely.
  3. Replace the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.
Step four: Clear the jam from the automatic document feeder (ADF)
  1. Disconnect the power cord from the product.
  2. Grasp the upper edge of the ADF assembly and open it. Figure 2: Open the ADF

  1. Gently remove any jammed paper from the ADF.
  2. Close the ADF assembly.
  3. Reconnect the power cord to the product, and then press the Power button (c01476163.gif ) to turn it on.

Posted on Jun 20, 2009

  • taran_2005
    taran_2005 Jun 20, 2009

    Step five: Reload paper

    1. Slide the paper-width guide to its outermost position.

    2. Tap
      the paper stack on a flat surface to align the edges of the paper. Make
      sure that all the paper in the stack is the same size and type.

    3. Insert the short edge of the paper into the paper tray, print-side down, until it stops.


      To avoid bending the paper, do not push it in too far or too hard.

    4. Slide
      the paper guide inward until it stops at the edge of the paper. Make
      sure the paper stack lies flat in the paper tray and fits under the tab
      of the paper guide.

  • taran_2005
    taran_2005 Jun 20, 2009

    Step six: Check the paper size and type settings

    settings on the product must match the paper size and paper type you
    have loaded. Follow these steps to adjust settings on the product for
    your task.


    following instructions are to adjust settings on the product. You can
    also adjust settings in the HP Director software, if you have installed
    on your computer.

    Check copy settings

    1. Press the Copy button on the product until
      Copy Paper Size

    2. Press the Right Arrow button (
      ) until the correct paper size displays.

    3. Press
      to select the displayed paper size.

    4. Press the Copy button until
      Paper Type

    5. Press the Right Arrow button (
      ) until the correct paper type displays.

    6. Press
      to select the displayed paper type.


      settings return to the default setting two minutes after the job
      completes. If you want to save the current settings as the default
      settings, select Set New Defaults
      from the copy menu, select
      , and then press

    Check fax settings

    You can select the paper size to print incoming faxes. You can print faxes on letter, A4, or
    legal paper only (varies by country/region).

    1. Press the Setup button.

    2. Press
      , and then press
      . This selects
      Basic Fax Setup
      and then
      Paper Size

    3. Press the Right arrow button (
      ) to select an option, and then press OK

    Check print settings

    1. Open the document in the program used to create it, if it is not already open.

    2. From your software program’s
      menu, select
      Print Setup
      , or

      Page Setup
      . Make sure that the selected printer is your product.

    3. Click
      Printer Setup
      , or
      (the option names are different depending on your software program).

    4. Make sure the paper size and paper type settings match the paper loaded in the product.

    5. Make any necessary changes, and then click
      to print.

    Step seven: Service the All-in-One

    If you have completed all the steps listed above and are still experiencing a problem, service the product.



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Please follow the instructions posted on this page to solve the problem:

follow the instructions exactly to solve the problem.

Let me know if you have any questions or problems, please go over all the solutions posted on that page.

Posted on Jun 19, 2009

  • Ekse Jun 19, 2009

    Have you really followed all the instructions and reset the machine etc?

    Also check for paper jams and clean the printer with these steps:

    1. Turn off the printer.

    2. Remove any paper trays. Inspect them for wrinkled or damaged paper.

    3. Also open the back cover of the printer if this model has one.

    4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

    5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.

    6. If you find a piece of jammed paper, remove it by
      holding it with both hands and pulling firmly. The goal is to keep the
      paper from tearing. If several pieces are jammed together, try pulling
      out the middle piece first to loosen the jam.

    7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
      this step especially if the jam message comes up repeatedly without any
      obvious paper jam, there may be a small tear of paper inside.

    8. Ones the printer is free of paper Replace the toner or
      ink cartridge and paper trays, close any doors you opened and turn the
      printer back on.

    9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

    10. see alternative if the problem is still not solved.

    alternative :

    a piece of thick paper, for example photo paper and press the resume
    button (may be diffrent button on diffrent models) a few times to the
    printer picks up the paper and puts it through the machine.



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2 Answers

What is a carriage jam

here are some solutions for your carriage jam error.

1. Clear any jam...remove loose paper.
2.Clear the jam from the back of the printer
turn off the printer...remove the rear access door..
pull the paper out of the roller and return the rear access door.
3. Clear the paper jam from the front of the printer..while printer is the carriage access door..
disconnect the power cable from the back.. remove the paper output tray.
look inside the product..check for torn papers..gently pull out the paper fromthe roller...return the paper output tray and the carriage access door. plugthe power corn and turn on..
4. Make sure the carriages move freely...while the printer is on.. open the carriageaccess door.
disconnect the power cord from the back..remove the paper output tray...lookinside if the carriage is stuck and if there is no papers or object that restrictthe carriage to move..return the output tray.. return the carriage accessdoor...
And lastly after doing this steps try to reset the printer and try to print..

To reset the the power button to turn on theprinter..disconnect the power cord from the product..disconnect the power cordfrom the wall outlet.. wait for 15 seconds.. plug the power cord to the wallsocket....plug the power cord at the back of the printer.. press the power onof the printer.. try to print the test page...
Good luck! hope this solve the problem

Much appreciated if you rate this help.. thanks

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