Question about Jenn-Air JSD2789GES Side by Side Refrigerator

1 Answer

Fridge not cooling

Freezer is fine, bottom of fridge seems semi-cool, top is not at all

Posted by on

  • 8 more comments 
  • bigdog972 Jun 21, 2009

    Yes it is. I just unplugged the freezer th other day, pulled the racks out of the freezer side, and unbolted the back panel on the inside. The coils were covered solid with ice - is that normal?. I let it defrost for a day, plugged it back in, and all is well.... BUT, I am pretty sure that your suggestion is right, and that nothing is stopping the ice from accumulating. I am assuming that the fan also got frozen, which is why the air stopped circulating... I will leave that diagnosis to guys who really know their stuff.. like you :) Please advise, thanks for your help....

  • bigdog972 Jun 21, 2009

    No, it is no longer under warranty, can I run to sears and pickup a standard multimeter, or do I need a specific kind? Thanks.

  • bigdog972 Jun 21, 2009

    No signs of burn on the board, gotta run to sears to grab a multimeter, so I'll write you back when I get it.. Thanks again for your help.... talk to you soon

  • bigdog972 Jun 22, 2009

    I emailed you earlier, and you did send me the manual. Thanks a ton for that. Last night I noticed a sound coming from the icebox. I left the control panel off while messing with the defrost board. I put the board back in yesterday after chatting with you until I could get a multimemter. When I opened the icebox, there was a loud tapping sound coming from the defrost board. Is it safe to assume that the Adaptive defrost board is bad since it was making such a big noise? I am thinking to just order the part if I can't find it locally today... let me know what you think.....

  • bigdog972 Jun 22, 2009

    Thanks sea breeze. I'll run to sears on my lunch instead of the appliance store. I'll write you back after I attempt to run the tests. Thanks again for your insight. I am a computer guy, and can totally relate on making sure that all things are checked before putting everything back together again.... talk to you soon.

  • bigdog972 Jun 22, 2009

    sea breeze,
    Just got this multimeter from sears @ 50% off

    http://www.craftsman.com/shc/s/p_10155_1...

    Soon as I figure out how to use it (I have never used one before), I'll get those parts tested and get back to you, any other tips to make sure I don't blow my self up? Thanks.


  • bigdog972 Jun 23, 2009

    Ok, need some help with the testing of the thermostat and defrost heater. I have enclosed a picture, where do I put the red probe, and where do I put the black probe? Not too clear on the whole 22ga jumper test either... says to unplug and hookup to a wattmeter? Thanks again for everything.

  • bigdog972 Jun 23, 2009

    Ok, need some help with the testing of the thermostat and defrost heater. I have enclosed a picture, where do I put the red probe, and where do I put the black probe? Not too clear on the whole 22ga jumper test either... says to unplug and hookup to a wattmeter? Thanks again for everything.

  • bigdog972 Jun 23, 2009

    I pulled the 3 wire plug... 2 white wires from the heater, and one thick black (ground I assume). I tested across all combinations, and I have readings on all of them (wht1-wht2, wht1-blk, wht2-blk) hopefully that is good news.....

  • bigdog972 Jun 26, 2009

    You are the man sea breeze. Thanks for all your help! Left it running a couple days to make sure, and all looks good.... except - for some reason the ice maker isn't making ice anymore? could I have unplugged something by accident? If not, no worries, I'll dig around on the boards...



×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Jenn-Air Master
  • 4,654 Answers

We will need to see if yours has the defrost timer or the adaptive defrost. Let me know if your model is the JSD2789GES. I have the manual we can work with. ..Sea Breeze

Posted on Jun 21, 2009

  • 7 more comments 
  • John Tripp
    John Tripp Jun 21, 2009

    No it is not normal. I just would like you to have a multimeter or ohm meter First is the refrigerator still under warranty?Your refrigerator has an Adaptive Defrost Board inside the fresh food compartment and behind the control panel. The part number is 61005988 it is most likely the reason for your trouble. It may be defective. Providing the model is the model above your post which you said yes it is? OK that out of the way I need you to unplug refrigerator and lets get a meter and tackle this thing. I need you to have a look at the Adaptive Defrost Board and test the defrost heater by removing one wire on one end and see if there is continuity. Your part is listed in a photo of the part is in top right corner of this page===> if you need just click on photo

    http://servicepartstec.blogspot.com/

    Look for a sign of heat or burn marks on the board. If none lets move over to freezer and check the element or defrost heater. Let me know what you find. Sea Breeze



  • John Tripp
    John Tripp Jun 21, 2009

    Any meter will be fine, the continuity through the defrost heater is about the only thing I will need you to check. The defrost thermostat is attached to one end of the heater and acts as a shut off for the defrost heater when the temp rise above 50 degrees. They go bad too but above 50 degrees you won't get a reading because the contacts inside are open. If bad it will not allow defrost. I did read somewhere that it would show some reading open. Anyway don't worry too much about that. We need to focus on the Adaptive Defrost and then move over to freezer. But if you need to replace an heater you need to change it also. The fan may have stopped because there was no where for the air top go, I hope that is why.

  • John Tripp
    John Tripp Jun 22, 2009

    Email me when you get back so I can send you the service manual. It will make some of this easier for you to follow through with me. Its about 118 pages in PDF format.

    appliancepartsse@yahoo.com

  • John Tripp
    John Tripp Jun 22, 2009

    I would not say its safe to make a dicission by the sound of the Adaptive Defrost Board. When you unplug the defrost heater you should get a good reading for continuity. The defrost thermostat should show 20 to 40 ohms. The odds are you need to replace the Adaptive Defrost or both defrost heater with thermostat included. In the maual it tells you can unplug refrigerator and with a #22 guage wire place a jumper from L1 to test. If you manually put the defrost heater in defrost the it will get hot if working. Go to page 43 in the PDF I would say the odds are the ADC but if you have not checked the defrost heater I could be wrong and you need to replace the defrost heater and defrost thermostat. That comes together as a kit.

    Sea Breeze

  • John Tripp
    John Tripp Jun 22, 2009

    Just don't set it on ohms and touch the probes to voltage. I'll be here. Sea Breeze

  • John Tripp
    John Tripp Jun 23, 2009

    Go to page 45 in the PDF I sent you. There you see 2 wires coming out of the defrost heater. Unplug the pin plug and check across those two wires. If you get nothing for reading then skin a small place on the wire coming between the defrost thermostat and the defrost heater and test it there. On ohm's it does not mater red or black. Set your ohm meter so that if you hold one probe in one hand and the other hand you get a reading. If you squeeze harder you get a better reading. That is mesuring the continuity between both hands and through your body.

  • John Tripp
    John Tripp Jun 23, 2009

    What type reading like there was no resistance or 20 to 40 ohm's through the defrost thermostat. In the manual I saw the defrost thermostat has a resistor built in so if the temps in freezer are above 50 degrees you should get the 20 to 40 ohm's through the defrost thermostat. Freezing you should get the same reading you get just like touching both probes together. If you skin the white wire between the thermostat and the heater and touch the black wire on the black wire side and the skinned place on the white wire you should get the same as touching the probes together.But I think now the problem is in the ADC

  • John Tripp
    John Tripp Jun 26, 2009

    Don't leave without rating me. We'll get the ice maker. So the ARC? Se Breeze

  • John Tripp
    John Tripp Jun 26, 2009

    I'm little confused my site seems not to be working properly.

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Fridge is not cooling, fridge is working fine


Hello Dan, Is Your Fan in your freezer compartment on ? sometimes the evaporator coils will freeze up not letting the air cool the refrigerator

Dec 25, 2013 | General Electric GFSS6KKXSS Stainless...

1 Answer

Whirpool wgi fridge freezer, fridge not cooling?


Most frideges get all their cooling from the freezer. There will be a fan and duct in the back of the freezer that pushes cold air down into the fridge. If the duct is blocked with ice or the fan motor has quit. Your freezer will work fine but the fridge will barely cool at all. Check that the fan runs when the compressor is running, ( turn both temp knobs to the highest cooling and leave door open until comp. comes on). If the fan runs your duct is plugged. If not you need a new " Freezer Fan Motor". Most are simple to replace and cost around $100.00.

Jan 01, 2012 | Whirlpool Refrigerators

1 Answer

I own a amana fridge fridge on top freezer on bottom . all of a sudden my fridge stopped cooling the freezer still works fine I hear fans running but no cool air at all. please help me


Hi,

Check out these tips...they can help you figure out whats going wrong with yourrefrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

heatman101

Sep 16, 2010 | Amana Refrigerators

1 Answer

Bottom of fridge section freezing, rest fine.


maybe fridge fan not working when door is closed could also be iced up air ducts between fridge and freezer

Oct 09, 2009 | Fisher Refrigerators

1 Answer

Fridge side of American Fridge/ freezer not cooling down.


does the fridge have 2 motors or 1 if it have only 1 motor the gas level in the system are low. if it have 2 motors check if the fridge side motor runs

May 17, 2009 | Samsung Refrigerators

Not finding what you are looking for?
Jenn-Air JSD2789GES Side by Side Refrigerator Logo

466 people viewed this question

Ask a Question

Usually answered in minutes!

Top Jenn-Air Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4654 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

jasbo
jasbo

Level 3 Expert

2237 Answers

Are you a Jenn-Air Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...