Question about GE GTWP1800DWW Top Load Washers
Washing machine will fill, agitate, but will not drain
Posted by Anonymous on
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Posted on Jan 02, 2017
I had the same problem. Take the agitator off by pulling on it extremely hard - use allen wrenches in the slots on the sides to help. This exposes the "air bell coupler" - take the 7/16" bolt out and slide it off. Chances are the spline is stripped out inside. The part is 5 bucks online
Posted on Feb 02, 2009
The GE serviceman repaired my machine approximately 40 minutes. I paid $189 for the issue to be resolved in 5 minutes. This is no exaggeration.
The serviceman arrived at 2:50pm and finished at 2:55pm. It took another 5 minutes for me to write the check and he was gone.
My recommendation is...
- Purchase the GE service plan prior to calling GE to repair the service. A 1-Year service plan is $40 and 2-Year is $75. It costs $99 just for the serviceman to come to your house.
- Fix the issue yourself. Of course, this only applies if you are handy. I am handy and I tried to fix the problem myself. I just couldn't figure out the location of the access panel.
The access panel is on the front. This can be removed in less than 20 seconds. The notches on the access panel is in line with the edging of the washing machine door. To remove, slide in a flat object like a flat-head screwdriver. Wiggle up and down on each side until door comes loose. Lift up door and set aside.
The water pump is on the lower right in the front of the washing machine. If your wash machine has any water in it, you want to use a shop vac to empty it out. The serviceman used a clamp to stop the water from running down. A little water still came out but he used my shop vac to get it up. It was less than a cup full and I had a 1/2 tub of water. Afterwards, he stuck his fingers in the water pump and pulled out the item that was blocking the pump.
Guess what was blocking the pump? The item was my two-month old daughter's sock. He recommends using a washing bag.
Remember this solution is for GE 315 model that is a top load washer. This will most likely work with similar models. I knew my water pump was still working because it hummed during the rinse and spin cycles.
Good luck and I hope this saves you $189 or any other fees.
Posted on Feb 09, 2009
SOURCE: washer will not agitate or spin
you can view this site to have some ideas about your agitator problem.
any further question let me know.
Posted on Mar 29, 2009
Pull the agitator out and check the drive collar splines.If you have the model I think you have just pull straight up on the agitator. Once removed you will see the drive collar with a 7/16 head bolt,remove it and pull off the collar.First before pulling it off spin it if splines are stripped it will spin freely.
Posted on Apr 15, 2009
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