Flash setting doesn't work

My pictures come out blurry if there isn't enough light. My flash will not work. The flash button does not work. There is a hand up on my screen when there isn't enough light without the flash. The flower button works fine. All my buttons work fine-except the flash button.

I am torn whether I like this camera or not. It does have a lot of problems with the batteries getting used up so quickly, having to set the date and time every time I put new batteries in it, and now the flash isn't working and I can't rely on my camera to take clear pictures. But, when the flash was working, it did take such nice pictures-great colors.