Question about Lexmark X5470 All-In-One InkJet Printer

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Lexmark X3550 ink cartridge #23 receiving error message "left cartridge incorrect" when trying to replace. Using Lexmark Cartridges only for over 1 year, now cartridge won't work.

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There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:



To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.
A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

Posted on Jun 25, 2009

  • heidelbergin Mar 02, 2011

    the link does not work????????
    we tried downloading the firmware but when you click on the link the page does not exist?
    heidelberginfo@gmail.com
    0717703539

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Make sure you are using on Lexmark ink cartridge when printing. Generic ink cartridges are not recognized by the printer when the printer checks the ink out on initial checking the printer out.

Posted on Jun 19, 2009

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Typically printers only last a good couple years before they fall apart which is why stores sell relacement plans instead of repair warranties. Lexmark isn't the best quality out there, HP and Epson both have better reputations. That being said, run your head cleaners a few times, make sure you're not using the wrong cartridge all together (it could be one of your cartridges is a photo-cartride and the other is a black cartridge that isn't needed with it) or you've used a refilled cartride or refill kit which often causes cartridges to give error messages. If this info doesnt work, try Lewxmark's support personell on their website.

Posted on Jun 19, 2009

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Related Questions:

1 Answer

Replaced ink with #32 & #33 but keeps saying right & left ink cartridges incorrect. please help


The Lexmark X3550 cartridges are:
Black: #23, #23A, and #34 Color: #24 , #24A and #35
I hope this explains why you are getting the error. Thanks.

Feb 16, 2011 | Lexmark X3550 All-In-One Printer

2 Answers

I need to reset my ink levels so my X3550 refilled cartridges


If you have refilled the cartridges you got along with the printer, you can't reset them. 23 and 24 are not meant to be refilled. They are what Lexmark call "return program cartridges"- they can't be refilled, you can send them back to Lexmark ( that's why they are called "return cartridges"). You need to buy either 23A and 24A or 34 and 35, those cartridges are refillable.
Here is a link to Lexmark, with a list of cartridge compatibility for your printer:
http://lexmark-cartridges.com/cfv2/printer.php?lang=uk&partner=&productName=x3550

If you find my answer helpful, please vote. Thank you!

Oct 22, 2009 | Lexmark X3550 All-In-One Printer

1 Answer

I have lexmark x3580 printer i refilling the ink cartridge i have this massage in printer left cartridge Incorrect ( the black )


“Lexmark does not support the refilling of its ink cartridges. Refilling the ink cartridges can cause them to leak, thus clogging or even damaging the print head. Any damage to your printer caused by refilled ink cartridges may not be covered under warranty”. Please use genuine Lexmark cartridges for best results.

Oct 02, 2009 | Lexmark X3550 All-In-One Printer

1 Answer

I just bought two new cartridges for my Lexmark X3550 and I keep getting an error message that the right cartridge is incorrect


HI,

I was getting that message too, for both cartridges, I did a search on the internet and found that its a manufacture problem and it has a little upgrade program you can run to fix this problem, and viola, it started working, so happy now!
http://lexmarkanswers.blogspot.com/2009/06/leftright-cartidge-incorrect-huh.html

Aug 15, 2009 | Lexmark X3550 All-In-One Printer

1 Answer

Left ink cartridge incorrect


There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:

To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.

This works for the X3550 and X4550 models. A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

Jun 25, 2009 | Lexmark X4550 InkJet Printer

1 Answer

I have installed a black 23 print cartridge in my x3550 printer, and it is indicating that the cartridge is incorrect, however, this is the same cartridge that is required.


Left/Right Cartidge Incorrect - huh? The printer is saying Left Cartridge Incorrect or Right Cartridge Incorrect,
and you are sure that you inserted the correct cartridge, a #23 or #24.


A small number of #23/#24 cartridges will report as Incorrect Cartridge because
of a manufacturing issue. There is a firmware upgrade available to fix this problem, and allow
the printer to accept the cartridge.


3500-4500 Series (X3550, X4550)


3400 Series (X3430)


1400 Series (Z1420)


To apply the upgrade:

  1. Make sure the printer is turned ON and connected with a USB cable.
  2. Download and run the appropriate update program using the links above.
  3. Be careful not to disconnect or turn off your printer while it is being updated.




When the update is complete the printer should automatically restart and accept the #23/#24 cartridges.

Jun 18, 2009 | Lexmark X3550 All-In-One Printer

1 Answer

Left cartridge incorrect message after installing a genuine lexmark replacement cartridge


There are a small number of #23/#24 cartridges that are not properly recognized by the printer. Lexmark has a firmware upgrade to correct this issue. The upgrade for the X3430 is available from Lexmark at:

To install the firmware upgrade,
  1. Make sure the printer is ON and connected with a USB cable.
  2. Download and run the appropriate firmware upgrade for your computer.
  3. Be sure not to disconnect or power off the printer until the upgrade is complete

When the update finishes the printer will restart and will accept the cartridges. Please contact Lexmark support if this does not fix the problem.

This works for the X3550 and X4550 models. A similar patch is available for the X3430 and Z1420 models. See http://bit.ly/LoXxv

Jun 04, 2009 | Lexmark X4550 InkJet Printer

1 Answer

Error:2200


“Lexmark does not support the refilling of its ink cartridges. Refilling the ink cartridges can cause them to leak, thus clogging or even damaging the print head. Any damage to your printer caused by refilled ink cartridges may not be covered under warranty”. Please use genuine Lexmark cartridges for best results.

May 13, 2009 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

Lexmark x3550 18C0032 ink cartrage set up.


The 34 and 35 cartridges will work. You can also buy a 23a or 24a from Lexmark.com and you can refill those.

Feb 12, 2009 | Lexmark X3550 All-In-One Printer

5 Answers

Refill instructions for lexmark 23 & 24


Lexmark has an interesting development with their inkjet cartridges which they began some years ago with toner cartridges. A court decision required Lexmark to allow their cartridges to be refilled. However, Lexmark would naturally prefer that you only buy from Lexmark. Thus, Lexmark has developed the following system:
  • Lexmark offers for sale two different versions of the same cartridge:
  • The regular version (#23, #24, #28, #29, #41, #42) is not refillable. It is the "Return Program" or "Prebate" cartridge. Supposedly, when you buy this cartridge you agree to return the empty cartridge to Lexmark. In return, Lexmark gives you roughly $5 off the retail list price of the cartridge.
  • The "A" version (#23A, #24A, #28A, #29A, #41A, #42A) can easily be refilled. However, the price of the cartridge is roughly $5 higher than the regular version, so most people unknowingly buy the regular version.

Apr 06, 2008 | Lexmark X3550 All-In-One Printer

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