Hi there! My name is Kimberly and I forma part of the Social Media team with DISH. I apologize for the delayed response and for the inconvenience you have experienced. It is my pleasure to assist you. At times when you are experiencing signal loss there may be lots of things that could be causing it, for example: bad weather, mis-aligned dish, lose connection, or bad receiver. You can follow this link
http://www.mydish.com/support/complete-sig-loss?WT.svl=gsearch_results to help you troubleshoot the issue. If you need further assistance please feel free to contact me directly at
[email protected]Kimberly Escobar
Social Media Representative
DISH L.L.C
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