Wd passport can't see the writing on the icons in setup
Connected the passport to copy files of a lap top and enter setup . asked me to accept or decline terms but the writing on the buttons is missing so don't know which button to hit. when i select to read the terms and conditions message saying unable to locate files g:\eula\eng\wdeula.pdf or unable to locate files g:\adobe\eng wdeula.pdf
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Has the generic driver been installed during setup? Is it showing the Icon in Start Menu, Computer? If you remove the USB connection and reinsert do you get a pop-up? Reboot the machine, then reinsert. WD support and drivers here: http://support.wdc.com/
Click start control panel administrate tools computer management disk management right click on your drive select properties click tools you should see click check now click start two boxes Automatically fix files and scan for and attempt recovery of bad sectors place then a tick in one box then select check now start then after its finished return and tick the other box you should not do anything while the chkdsk utility is in progress any input may damage this drive i have found the best results ticking in one box the returning after it has finished then ticking the other box it might take some time depending on the size of your disk but be patient hope it helps
A Windows PC computer will not read files on the WD hard drive that has been formatted on a MAC. The fix. Copy your photos onto the MAC computer then remove the WD hard drive and connect it to your Windows PC and format the WD hard drive in FAT32 file system. After formatting has been completed remove the WD hard disk and connect it to the MAC computer. The MAC can read and write to a Windows FAT32 formated hard disk. You can now copy the photos from the MAC to the WD hard disk. When copying is complete, remove the WD hard drive and connect the WD hard drive to your Windows PC and you can now copy the photo from the WD hard disk to your Windows PC.
Suggest you remove the harddrive inside the case of the WD Passport, and install it in an inexpensive external enclosure.
However if the harddrive was on, and in use when dropped, you need not bother.
Inside that plastic case of the WD Passport, is a regular harddrive. There is also a small circuit board. Interface Board. The harddrive connects to the small circuit board directly, or there are cables (Wires) that come from the circuit board, and connect to the harddrive.
Why do I state forget about repairing if the WD Passport was on when dropped? The resulting internal damage.
Bear with me, I'll try to make this short;
A) Inside the case of a harddrive as used in the WD Passport, are Platters. These resemble a CD or DVD disk. Usually made of metal, or glass.
The top surface, and bottom surface is coated with a magnetic medium. (Ferrous substance) There are usually 3 to 6 Platters.
B) There is a Read/Write Head for the Top, and Bottom of every Platter inside the harddrive. One on top, one on bottom.
The names imply just what the portion of the Read/Write Head does. The Read portion reads whats on the Platter. The Write portion writes to the Platter (When writing the magnetic medium is arranged. Arranged in 0's and 1's. 1 being ON, 0 being OFF. This is changed into computer language)
C) There is an Actuator Arm for every Platter. Holds the top Read/Write Head, and the bottom Read/Write Head.
The Actuator Arms are moved back, and forth across the Platters. The Actuator Motor moves them. (When the harddrive is operating, the arms can move back, and forth across the Platters, at Hundreds of Times a Second)
D) There is a Spindle Motor that spins a Spindle. The Spindle goes up through the center of the Platters.
The Read/Write Heads are parked away from the Platters when the harddrive is not activated. When activated the Read/Write Heads have a VERY close proximity to the surface of the Platters.
If memory serves it's around .0003 Three ten-thousandths of an inch. An average human hair is .003 Three thousandths of an inch.
With the close proximity of the Read/Write Heads to the Platters, and the extremely fast movement, the Read/Write Heads actually float on a cushion of air.
If dropped while activated, the Read/Write Heads will crash into the Platters. Retrieving information, would require a professional data retrieval shop to remove each Platter, and install them one at a time in a harddrive setup they have.
As much information is retrieved as possible. Once a harddrive is opened up, it is doomed. A harddrive is built in a Clean Room. A room that is 99.9 percent dust free. The tech's wear a suit, and have to walk through a corridor with air jets, before they can enter the Clean Room.
For additional questions please post in a Comment.
Hi and welcome khaksh , Connect your passport to your lap . Let your antivirus full scan the content of it . Complete the scan with MalwareBytes , a powerfull malware killer : http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html To completely finish the job , have the content of your lap fully scanned by both applications . When you are shure both pc and passport are virus free , try accessing locked files as administrator . I hope this will help you . Best regards ,
If the WD has been formatted in NTFS then the MAC cannot read or copy to this hard disk. To make it compatible for the PC and MAC, format the WD Passport drive on your XP computer in FAT32 format. Then you can copy and exchange files between the PC and MAC.
Try going to the "Computer" icon and look for the external drive. Open the ext. drive folder and look for the InstallSeagateManager icon, the Application one. Double-click on it and it will allow you to install the software to do a backup on your new computer. First thing you should see is the Language Selection screen. I think you can take it from there!
I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now) 1. Connect your WD ext. drive. 2. Click open Computer. 3. Double click open the WD blue icon. 4. Double click open WD_Windows Tools. 5. Double click open WD drive manager. 6. Double click open the Setup icon for Vista 64 (the other icon is for x86 windows) run the setup and it will take care of your problem. enjoy!