Question about Samsung RSG257AARS (241 cu ft) Side by Side Refrigerator
Ice bucket has been cleared repeatedly but still only makes crushed ice, won't dispense full cubes. have cleaned dispenser area too.
Posted by Anonymous on
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Posted on Jan 02, 2017
check the arm on the bottom of the ice bin going back to the back wall of the freezer if it is in that little stirup then the solenoid could be bad or frozen. the solenoid lifts that arm which opens the flap on the front of the bin which lets the ice fall out without going through the crusher. clear as mud?
Posted on May 08, 2008
I have the same problem. I just called custormer support and they are shipping me a new ice bucket to resolve the issue (I'm still under warranty). Based on the agent's quick response, it seems that this is not an uncommon problem.
Posted on Nov 12, 2010
This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question.
Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem.
You might want to collect all the ice cubes that have accumulated in the ice bucket in a container, empty the ice bucket, clean out the mechanism from any obstructions, and then put the ice cubes back into the ice bucket.
Posted on Nov 07, 2011
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