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Samsung refrigerator ice maker only crushes ice. won't make cubes

Ice bucket has been cleared repeatedly but still only makes crushed ice, won't dispense full cubes. have cleaned dispenser area too.

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Posted on Jan 02, 2017

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  • 150 Answers

SOURCE: Ice maker only produces crushed ice even though is says cubes

check the arm on the bottom of the ice bin going back to the back wall of the freezer if it is in that little stirup then the solenoid could be bad or frozen. the solenoid lifts that arm which opens the flap on the front of the bin which lets the ice fall out without going through the crusher. clear as mud?

Posted on May 08, 2008

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SOURCE: My Samsung refrigerator ice maker

I have the same problem. I just called custormer support and they are shipping me a new ice bucket to resolve the issue (I'm still under warranty). Based on the agent's quick response, it seems that this is not an uncommon problem.

Posted on Nov 12, 2010

  • 1 Answer

SOURCE: my samsung rfg297aa dispenses crushed ice whether

This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question.
Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem.
You might want to collect all the ice cubes that have accumulated in the ice bucket in a container, empty the ice bucket, clean out the mechanism from any obstructions, and then put the ice cubes back into the ice bucket.

Posted on Nov 07, 2011

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1 Answer

My maytag refrigerator crushed ice will not switch back to cubes


Try replacing the ice bucket. That has the teeth and gears that crush the ice up. It could be stuck. If not then there's a solenoid in the back of the freezer that switches the ice bucket from cubed to crushed. You'll see the rod in the ice bucket slides into a square hole that moves up and down. That's it there.

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you have bad solenoid, it is a small part next to the motor behind the ice bucket. It lifts up the arm to let the cubed ice out of the dispenser bucket.

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My samsung rfg297aa dispenses crushed ice whether its set on crushed or cubed. why will it no longer dispense cubes?


This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question.
Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem.
You might want to collect all the ice cubes that have accumulated in the ice bucket in a container, empty the ice bucket, clean out the mechanism from any obstructions, and then put the ice cubes back into the ice bucket.

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What is most likely your problem is the crushed ice solenoid. This solenoid, which is located next to the auger motor behind the ice bucket, is failing to actuate when you request cubed ice. Its "home" setting is crushed, and actuates to allow cubes past the crushing mechanism in the bucket. To be certain its the problem, remove the ice bucket, and tape the door light switch in the closed position. actuate the ice dispenser lever, for both cubed and crushed ice. you will see a square hole next to the rotating fork, when you select cubes, it should open. If it does open, there is something wrong with your ice bucket, perhaps the arm is broken, or the door inside bucket is off its snap in type hinge or broken altogether. If it doesnt open, replace the solenoid

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1 Answer

Ice maker only operates on crushed ice mode




There should be a solenoid behind the ice bucket that moves an metal arm on the ice bucket to move the crush teeth away for cubes or keeps the crush teeth in place for crushed cubes. Bad solenoid, bad wire at the solenoid, broken solenoid/mechanism piece, bent arm, no power from dispenser to the solenoid are -some- possible trouble makers.

Also the solenoid that controls the crush/cube function is probably frozen. First, pull out your ice bucket. On the bottom of the bucket is a long metal rod the runs all the way to the back wall of the freezer. That rod runs into a little square hole in the back of the freezer. The hole is about 1 and half inches square. Just put your finger in there and see if the solenoid plunger moves up and down easily. If it doesn't move, then it is frozen. Just hit that area with a hair dryer and it will release. If it moves easily, then make sure that the the rod on the ice bucket is seated in there properly

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1 Answer

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That means that the evaporator fan system that releases the the ice cubes is not working.

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1 Answer

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2 Answers

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Behind the ice bucket is a metal housing that holds the auger motor and solenoid.  The solenoid is bad.  When you go for cubed ice that solenoid should pull up the metal rod on the ice bucket so full cubes will come out.  First check to make sure the metal rod on the ice bucket isn't somehow caught under the solenoid and not letting if move up and down.  You can take out the ice bucket and press for cubed ice.  You should hear a loud clunk noise.  If not then you know the solenoid is not working.

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